Concierge Supervisor - Giám Sát Quầy Thông Tin

Name: Hoteljob.vn
Address: 17 Nguyen Phan Vinh, Cam An, Hoi An, Quang Nam, Viet Nam, Hoi An, 560000, VN
Telephone: 091 949 0330
Price range: VNĐ

Hạn nộp: 30/12/2024
Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
21/12/2024 19:02

Mô tả công việc

Welcome guests by creating an engaging atmosphere, provide high quality services
Positively surprise guests at the right moments, through small or large gestures and acts of kindness
Give guests personalized recommendations in order to optimize overall guest satisfaction
Take initiative in investigating low scores or negative guest feedback related to concierge services
Report guests feedbacks and issues to superiors in order to find a prompt and best solution
Acquire professional knowledge about suggestive selling and upselling techniques and train these skills to your teams
Make sure that the team knows how to handle guests mail, messages, fax, parcels and special deliveries in a prompt and professional manner, adhering to resort’s established procedures
Make sure that guest phone calls and emails are handled in a prompt and professional manner
Collab and ensure third party companies provide on a regular basis to ensure they live up to Regent standards
Ensure guest are provided with smooth pickup/drop off services and Assign transportation schedule according to business needs
Perform any other duties that may be assigned by the management from time to time

Quyền lợi được hưởng

Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
14 annual leave, 2 days off per week
Relocation, repatriation and home leave allowance
Rest and relaxation: 2 million per 3 service months
Accommodation, uniforms, transportation, and meals are provided
International working environment
Insurance as labor law
Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
24/7 accident insurance
Other benefits will be discussed during the interview

Yêu cầu công việc

Bachelor’s Degree or Diploma in Hotel Management, Training or related field.
1-2 year experience or an equivalent combination of education and experience.
Knowledge of teaching methods.
Proficient in MS Office
Strong ethics and reliability.
Demonstrated ability to interact with employees and third parties at all levels.
Problem-solving, reasoning, motivating, organizational and training abilities.

Yêu cầu hồ sơ

Kindly send your CV to our email: recruitment.regentpq(at sign)ihg.com
Hotline: 0919 290 709 (Brio)

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Tôi đồng ý với quy định và thỏa thuận sử dụng của Hoteljob.vn, đồng ý cung cấp và cho phép xử lý dữ liệu cá nhân cho mục đích tìm kiếm việc làm

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

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Regent Phú Quốc

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Quy mô:
Bãi Trường, Dương Tơ, Phú Quốc, Kiên Giang
https://Ihg.com
At Regent, we enable uplifting experiences, igniting the best version of ourselves and our guests. When we open Regent Phu Quoc in April 2021 on the shores of Phu Quoc Island, it will transform the luxury experience in Vietnam. Guests will enjoy a sublime haven infused with the soul of the island that allows them to rise above the pressures of daily life, a place where they can embrace the best the world has to offer. By freeing them from today’s demands and distractions, our visionary, majestic and intimate experiences will leave lasting impressions. Our beachfront resort is located in the Phu Quoc Marina on the south-western coast of Phu Quoc Island and blends innovative architecture with subtle Vietnamese influences. Most of the resort’s suites and villas come with their own private pool and awe-inspiring views overlooking the azure waters of the Gulf of Siam. In our restaurants and bars, we offer multi-sensorial experiences, celebrating the world of gastronomy. From fascinating culinary journeys through Vietnamese and Chinese cuisine at Rice Market, to exquisite Japanese-French tastes and flavours at Oku, to finest craftsmanship and artisanal cocktails at Bar Jade, to our guests, it’s all possible. If you have the right skills to bring to the team, apply now and be a part of the rebirth of a truly pioneering luxury brand.