Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
One Touch Supervisor/ Giám sát Tổng đài
- Hạn nộp: 13/01/2025
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
1
Huyện Điện Bàn - Quảng Nam
Làm theo ca
Tiền sảnh
Trưởng ca/ Giám sát
14/11/2024 21:50
Mô tả công việc
- Handles incoming/outgoing calls in an attentive, courteous and efficient manner, according to the hotel's standard operating procedures
- Provides clear and concise communication while assisting guests with their questions or needs
- Anticipates guests needs while providing recommendations of the hotel and local attractions
- Assists guests with changes in their room or restaurant reservation
- Delivers guest welcome calls upon check-in
- Responsible for clear and accurate radio communications with departments of the hotel
- Communicates with housekeeping regarding room availability and guest requests
- Input and access data in PMS system
- Assists with emergencies (medical, fire, power/system failure) by contacting the designated personnel for immediate assistance
- Accurately log incoming guest packages
- Maintains discretion and confidentiality of all calls, guest room and fax numbers
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guests
- Maintain a positive inter-departmental relationship through the hotel and with other stakeholders.
- Adhere RHG brand standard and experience, and service delivery
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality.
- Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
- Communicate effectively with guests, co-workers and the manager.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
- At all times projects a favourable image of the Hotel to the public.
- Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
- Attends work on time as scheduled.
- Follows safety and security rules and procedures.
Quyền lợi được hưởng
- Competitive salary and benefit package
- Learning and development within Radisson Hotels Group
- Internal Careers Advancement
- Company shuttle bus
- Uniform & duty meals
Yêu cầu công việc
- A minimum of 2 years hospitality experience in customer service
- Experience in a call center environment preferred
- A degree or diploma in Hotel Management or equivalent
- Fluent in the English language
- Strong verbal and interpersonal skills
- Good operating knowledge of Opera system
- A passion for delivering exceptional guest experiences
- Well-presented, organized and calm personality
- Flexibility to work all shifts including early mornings, evenings, nights and weekends any day of the week.
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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Khối 1, Phường Điện Dương, Thị xã Điện Bàn, Tỉnh Quảng Nam, Việt Nam-
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https://www.radissonhotels.com/en-us/hotels/radisson-blu-resort-hoi-an
Radisson Blu Resort Hoi An is your ideal beachside getaway nestled right at the water’s edge of Ha My beach and just a short drive from both Hoi An and Da Nang. Nurture your mind, body, and soul at our on-site spa, discover a range of activities including cycling, beach volleyball, tennis, and yoga, or hang out at the Zone entertainment center. For the little ones our Kid’s Club offers exciting activities. Refresh yourself with a dip in one of our 3 outdoor swimming pools or at the beach. Take your pick of 4 on-site restaurants and two unique bars – poolside or rooftop, you decide! Radisson Blu Resort Hoi An features 675 spacious rooms and suites, and 66 stylish villas. Combining local decor and contemporary designs, each space is designed for your comfort. Find your perfect base to unwind beachside, complete with free Wi-Fi and individual balconies with views overlooking the sea, pool, lush gardens, or the local village. In our villas, we welcome small pets for a nominal fee.
Quy mô: 
Khối 1, Phường Điện Dương, Thị xã Điện Bàn, Tỉnh Quảng Nam, Việt Nam
Thông tin liên hệ
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