Spa Manager/ Trưởng bộ phận Spa

• Always demonstrate sincere customer focus and true appreciation for the guest experience.

• Ensure all areas of the Spa are kept clean and well maintained at all times.

• Ensure compliance with all legislation governing the operation of a Spa facility.

• Ensure the guest experience is relaxing and in accordance with the hotel's standards.

• Ensure the health and safety of guests and employees are paramount at all times.

• Ensure that the Spa team adhere to all hotel’s and company operational and service standards.

• Ensure that spa department follows hotels policies and procedures including health, hygiene, emergency and Fire prevention.

• Ensure all spa, health club and wellness equipment are maintained in good working order at all times.

• Able to provide guidance, encouraging teamwork and facilitating related professional work processes.

• Able to achieve high performance and operational standards.

• Able to handle any guest complaints, guest feedback or special requirements.

• Able to promote and sell & upsell spa programs to groups, conference guests walk-in etc.

• Be the single point of contact for VIP and VVIP guests and co-ordinate their Spa experience.

• Responsible for the department training plan and conduct hands-on training for the new recruitment.

• Prepare annual budget and business Plan to ensure Spa operation is adequately represented.

• Monitor and review Spa employee’s performance regularly and provide required guidance.

• Passionate about the Spa and Fitness world.

• Willing to deliver the best service and experience to our guests.

• Demonstrated strong leadership, team, and communication skills are essential.