Guest Relations Manager | Quản lý Dịch vụ khách hàng

Name: Hoteljob.vn
Address: 17 Nguyen Phan Vinh, Cam An, Hoi An, Quang Nam, Viet Nam, Hoi An, 560000, VN
Telephone: 091 949 0330
Price range: VNĐ

Hạn nộp: 30/12/2024
Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Thành Phố Phan Thiết - Bình Thuận

Giờ làm việc
Làm theo ca

Loại hình
Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
21/12/2024 22:00

Mô tả công việc

BASIC FUNCTION:

Guest Relations Manager handles visitor needs, front-desk operations, and ensures the highest level of guest satisfaction.

Guest Relations Manager assess employee performance, create strategies and services to enhance productivity and increase revenue and profitability. They also handle guest complaints, providing service replacements or refunds as needed.

Guest Relations Manager must be an excellent communicator and leader to successfully manage staff and operational responsibilities.

DUTIES AND RESPONSIBILITIES:

Oversee daily operations of guest service department.
Develop and implement guest experience initiatives that align with the resort’s standards of excellence and brand values
Monitor guest feedback and implement strategies to continuously improve guest satisfaction and create memorable stay experiences.
Lead and supervise the Guest Service team to deliver outstanding service and hospitality, ensuring that each guest's experience is personalized and memorable.
Act as the primary point of contact for guest inquiries, complaints, and special requests, ensuring prompt and professional resolution to enhance guest satisfaction.
Train, coach, and mentor Guest Service Agents to enhance their skills and performance, focusing on creating positive, lasting impressions on guests.
Collaborate with other departments to ensure seamless communication and operations, contributing to a holistic and exceptional guest experience.

Quyền lợi được hưởng

As company policy

Yêu cầu công việc

Vietnamese candidate.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Minimum of 3 years of experience in a guest relations or front office role, preferably in a luxury hotel setting
Strong leadership and interpersonal skills with the ability to inspire and manage a team.
Excellent communication skills English. Other foreign languages is a plus.
A proactive approach to problem-solving and guest service, with a focus on creating memorable experiences.

Yêu cầu hồ sơ

Related documents will be advised by HR department

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Centara Mirage Resort Mui Ne

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Quy mô:
Huỳnh Thúc Kháng, phường Mũi Né và Hàm Tiến, Tp. Phan Thiết, Tỉnh Bình Thuận
Awaken your sense of wonder at Centara Mirage Resort Mui Ne, an Explorer’s Playground themed resort overlooking the East Sea with discovery, entertainment, and joy at the heart of the experience. Follow in the footsteps of the Spanish maritime explorers who turned the resort into their playground, filling it with all their favourite items, activities and inspirations from their travels to create a fully-integrated resort for guests of all ages. Inspired by voyages of discovery, the resort offers 984 rooms and pool villas nestled amongst flower gardens on the gentle sloping hillside and along the tranquil coastline. Ideal for groups of friends and multigenerational holidays, spacious villas allow kids and adults to have fun and relax at their own pace while providing the space to come together as a family. In addition to the recreation pool complex, which features a lazy river, splash pad for kids, water play area with slides, and a cliff jumping pool, the resort offers thrilling experiences from dazzling shows and dining discoveries to sand dune excursions. Along with extensive recreational facilities, events spaces, and themed restaurants, Centara Mirage Resort Mui Ne creates a true sense of belonging as a family destination of fun and adventure a few hours east of Ho Chi Minh City.