Supervisor, Guest Services
- Hạn nộp: 20/07/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Duy Xuyên - Quảng Nam
Làm theo ca
Tiền sảnh
Trưởng ca/ Giám sát
12/07/2024 09:32
Mô tả công việc
Duties may include but are not limited to:
• Control the application of all safety and hygiene policies, regulations, and procedures of the hotel.
• Report regularly to Assistant Manager, Guest Services and Manager, Guest Services concerning the daily operation.
• Transmit suggestions made by the guest and his subordinates to the Manager, Guest Services.
• Transmit his knowledge to his subordinates and correct them when necessary.
• Participate in all Front Office meetings.
• Participate in all training programs provided by Front Office Management.
• Control the appearance and cleanliness of his subordinates.
• Check the cleanliness of his work area, equipment, and material.
• Relate well with all staff under his supervision; follow the quality service standards for his internal customers.
• Handle guest requests and complaints.
• Control accurately the billing.
• Ensure the daily operation of the Front Office.
• Ensure the implementation of sales directives from the Head Office.
• Assign the room according to the availability of the residences.
• Check the expected arrival list and the room allocation of the day.
• Control the booking for the different activities and services of the residences.
• Develop training and development plans for his staff; implement and evaluate these plans.
• Perform other duties as may be assigned.
• Any other duty that may be assigned by management.
Quyền lợi được hưởng
- Professional and multicultural working environment
- Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
- Big-scale project in central Vietnam
- Career Development Opportunity
Yêu cầu công việc
• Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field.
• Computer Knowledge and experience in MS office programs.
• Well-developed communication and customer relations skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Knowledge of world Class Property Management System is required.
• Minimum of 1 years’ experience in the same position.
• Must be fluent in written and spoken English.
• Excellent interpersonal and public communication skills
Yêu cầu hồ sơ
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Quy mô: 1.000 - 4.999
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen Dist., Quang Nam Province, Vietnam
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http://career.hoiana.com/en
Located on a beautiful stretch of coastline just 30km south of Da Nang, Hoiana has fantastic opportunities and competitive salaries across dozens of professions at every level. Take the next step in your career at one of Vietnam’s most sought-after resort developments.
Thông tin liên hệ
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