Activities Manager

• Manage all Water Park and resort entertainment activities to ensure all guest satisfaction objectives within the outlet are achieved.

• Ensure all activities are provided to meet or exceed water park and resort standards.

• Direct and controls all subordinate associates to ensure that day to day operational matter handled on time and guest expectations are met

• Ensure and coordinate entertainment activities of the Water Park and resort, achieving the guest satisfaction and expectations.

• Provides guidance and assistance to all associates, helping them in the execution of their responsibilities and helping them to set their own goals and objectives.

• Oversees the service standards in all activity areas ensuring that they conform to the requisite standards and meet or exceed customer expectations.

• Plan and execute activities as directed.

• Ensure safety standards are followed by all associates all the time.

• Be responsible for all on-duty staff and ensuring that associates are properly performing amusement activities in the water park and resort.

• Ensure all activity tools are in good working order and report any faulty equipment to the Water Park Manager.

• Ensure that the work area is properly maintained and cleaned in accordance to company standards.

• Ensure cleaning materials are available for operation and raises necessary requisition when stocks are running low.

• Monitor all maintenance requirements and condition of guest entertainment tools and equipment.

• Report and initiate maintenance and requirements and rectification request.

• Always follow up on all equipment that has been sent for repairs and report to superior any delays caused by the second party.

• Prepare, review staff shift roster and assign duties accordingly.

• Notify your superior on all damages or breakdowns detected in the work area and any materials which is use for guest convenience.

• Assist in any set up of any function, event organized by any departments requiring assistance.

• Perform any other duty/duties that may be assigned to him/ her by his or her department head.

• Ensure that all department reports and form are completed accurately and punctual as requested.

• Handle customer complaints and special request from guest.

• Conducts frequent checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, associate grooming and manning levels are in order and takes appropriate action where necessary

• Select, trains, and evaluates performance of subordinate associate.

• Coaches, counsels, disciplines and develops subordinate associates.

• Assist and work closely with Water Park Manager to develop/ maintain all activities in Water park and resort.

• Coordinate with Water Park Manager and associates to plan for revenue growth.

• Provide assistance with other activities or events as required.

• Attractive salary and benefits, full service charge and salary during probation period

• Good opportunity for learning and development

• 12 annual leaves, 8 days off per month

• Duty meal, uniform provided by Company

• Insurances as per law

• Accident Insurances 24/7

• Dormitory for staff (terms and conditions applied)

• Great change to discover internal and external training programs

• Other benefits will be shared in the interview

• Lifeguard certificate is require

• Good communication

• Management and organization skill

• Graduation from University of Physical education and sports

• Problem solving skill

• At least 2 years experiences in hotel 4/5 star with equivalent position