Guest Relations Officer

Guest Relations Officer is at the forefront of customer service. Being one of the first hotel staffs to greet guests as they arrive, the Guest Relations Officer provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. 

• Professional working environment with attractive remuneration and insurance package

• Up to 3.5 months year-end bonus o Meals, uniform and laundry is provided by hotel

• Social insurance contribution as per Vietnam Labor Law & 24/7 Workmen - accidental insurance coverage

• Opportunity to join international training and development programs

• Chance to work with a great team of people and career growth in the international luxury hotel brand

• Special food and beverage discount at hotel

• Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for associates and their family members

• Annual health check-up, summer vacation and many outing activities.

• Make oneself available at the lobby at all times during working hours to offer assistance, service and information to guests

• Be especially attentive to repeat guest and other VIP guests

• Attend to all guest complaints, especially VIP and Club guest and ensure that they are resolved to the guests’ satisfaction. Log down all complaints and problems and refer to superior if you are unable to resolve it t guests’ satisfaction.

• Work closely with Housekeeping and ensure that all VIP/Club room is carefully checked

• Assign rooms for incoming VIP/Club guests according to room rates and guests’ requests

• Prepare and check showroom as request

• Inspect all VIP rooms and ensure all amenities and preparation are in order prior arrival.

• Check-in/check-out guests adhere to hotel procedure.

• Handle emails, messages, special requests and provide information and assistance to the guests.

• Ensure the set-up at the Lounge is ready for daily breakfast/afternoon tea/evening cocktails

• Ensure that all public areas are kept neat, tidy and clean at all times.

• Familiarize with all room types, packages, room rates, operating hours, types of F&B outlets, etc that would be required for the performance of the daily job functions.

• Familiarize with hotel’s emergency procedures and policies in order to play an active role in the event of an emergency.

• Works closely with other departments in the hotel to achieve and maintain the highest standards of service to our guests

• Comply with other request from hierarchical supervisor(s) in a timely manner, and other duties in the hotel as and when required by business levels.

• Bachelor's Degree or Diploma in Hotel Administration, Hospitality Management or equivalent
• At least 1 years of relevant experiences or similar supervisory role in a 5-star Hotel
• Outstanding communication skills
• Pleasant personality with a dynamic professional attitude
• Fluent in English