Front Desk Agent/ Nhân Viên Lễ Tân

 Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

 Registers and rooms all arrivals according to established procedures

 Maintains intimate knowledge of departmental standards and procedures

 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

 Maintains cashier float and ensures accurate daily report of all money received

 Cashes hotel guest’s personal and travelers checks and assists with currency exchange

 Keeps abreast of all modifications to accounting policies and procedures

 Responsible and attends to guest’s request of using the service of safety box at all times

 Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Melia Hotels Group MAS membership programs.

 Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist

 Be familiar with other Melia Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Melia Hotels

 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

 Performs the audit balances and prepares all works for audit in an orderly fashion

 When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

 Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

 Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a Hotel Brand

 Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times

 Endeavors to maintain the high standards of the hotel with particular regard to the importance of MAS member and other VIP’s and with reference to hotel and to be a health or safety hazard

 To handle the rebate, paid out /the account transferring .

- Attractive salary

- 13th month salary

- Birthday benefit

- Duty Meals

- Annual Outing trip

- Special room rate as per Melia Hotels International policy

- Shuttle Bus to pick up associates from Vung Tau, Long Hai and Phuoc Hai, Ba Ria, Dat Do and Ba To to Melia Ho Tram

• At least 1 year in international hotels in the same position.
• Able to communicate in English
• Customer service-oriented