Reservation Staff/ Nhân viên đặt phòng

• Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.

• Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.

• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.

• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.

• Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.

• Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.

• Assists and prepare in groups pre-arrival process and also preparing group rooming lists.

• Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.

• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.

• Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)

• Adjust rates according to suggestions from Yield or Revenue management systems.

• Verify all reservations taken on the reservation forms are updated on the PMS without fail.

• Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.

• Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.

• Good opportunity for learning and development

• Educational and living expenses allowance

• 12 annual leaves

• 8 days off per month

• Duty meal, uniform and parking provided by Company

• Insurances as per law

• Other benefits will be shared in the interview

• Diploma or Vocational Certificate in Sales & Marketing, Hotel Management, Business Administration, or related field preferred.

• 2 year related experience or an equivalent combination of education and experience

• Familiar with the management software SMILE. 

Hotline: 0984842200