Nhân viên lễ tân - Guest Service Agent

• To welcome and check-in all guests according to established procedures.

• To assign rooms and prepare Key Card and folders for all arriving guests and groups.

• To handle all Key Card, mail, facsimiles, messages and other special request for guests.

• To assist Guest Relations Officer and Assistant Manager to escort VIP guests to the room after checked in.

• To provide information and assistance to all guests.

• To assist Reservations Department in taking reservation after office hours.

• To attend to guests complaints promptly and then report to Guest Relations Officer or Assistant Manager for follow up.

• To provide courteous and efficient service and if possible to comply with each and every guest’s request.

• To remain the Reception Counter and to answer all incoming calls.

• To keep the Front Office and Reception Counter clean at all times.

• To conduct tour of hotel for potential guests and business in the absent of Front Desk Supervisor, Assistant Front Office Manager.

• To perform any other activities or task as directed by your superior.

• To perform shifts duties according to the duty roster.

• Financial and Revenue Responsibilities

• To check out guests according to established procedures, and ensure all payment or vouchers are collected.

• To provide currency exchange service for guests.

• To issue and handle the entire hotel’s safe deposit boxes.

• To ensure that all guests charges are posted into the right guest accounts.

• To balance all, the daily posting transactions and ensure monies collected are banked into the General Cashier’s safe at the end of each shift.

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
  
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times

• Familiar with Opera system is advantage

• Proficient of Microsoft Outlook, Microsoft Office.

• Excellent reading, writing and oral proficiency in English language