Front Office Supervisor/ Giám sát Tiền sảnh

• Supervise activities of in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Development and introduction of standards at the front office area as well as the subsequent support of the front office team
• Check-in / -out as well as the individual greeting and farewell of our guests
• Close cooperation with all departments for a unique hotel experience
• Professional presentation of our hotel through active, personal guest and customer contact
• Advising our guests on the location, facilities and the full range of services on offer
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Maintain a professional and high quality service oriented environment at all times.
• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Oversee preparation of daily summary reports.
• Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

• International 5* working environment
  
• Competitive salary and benefit package
• Daily shuttle bus to and from Hanoi city center
• Free shared staff room at the dormitory
• Free canteen meal (all days for those staying at dorm)
• Clear development plan and Growing with Melia Hotels International
• Fresh working environment with an unique hotel located on the mountain
• Monthly service charge
• Cross-selling, up-selling incentive.
• Night shift allowance 

• Previous experience in a supervision role within the front office department.
• Strong leadership and interpersonal skills.
• Excellent problem-solving abilities and a customer-oriented approach.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in English; additional languages are a plus.
• Computer Knowledge and experience in MS office programs, PMS.

Contact: 0349624033