NHÂN VIÊN LỄ TÂN/ RECEPTIONIST

• Maintain accurate records of daily transactions

• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling and by monitoring rooms' inventory to assist in maximizing rooms' revenue

• Assisting guests with requests and memorable experiences by sharing your hotel and local knowledge

• Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed

• Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions

• Daily liaison with inter departments such as food & beverage and housekeeping for guest movements, requests, and activities

• Meeting and exceeding guest expectations and confident

• Handling of customer complaints in an efficient and proactive manner

• Flexibility to work various shifts including weekends, nights, and public holidays and as such assist in the general running of the hotel at night including assisting other departments

• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy and Standard Operating Procedure (SOPs)

• Ensure Lobby and working area is always immaculate

• Updating the shift diary during and at the end of shift detailing all important activities carried out

• Cash handling which includes currency exchange and balancing a float

• Well-groomed and presented in line with hotel policy

• Be responsible for completing a wide variety of front office tasks assigned by Front Office Management team

• Minimum of two years in similar capacity

• Familiar with Front Office activities as well as hotel operations in general

Skills and Knowledge

• Computer literate with strong knowledge on Microsoft Outlook, Microsoft Office

• Experience on Bravo PMS is an advantage but not essential

• Proficient in English, oral and written and can converse with guests and fellow employees

• Fluency in additional languages (Korean, Japanese or Chinese) is desirable but not essential

• Able to handle enquiries and to take and fulfill detailed instructions

• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required

Education or Qualification:

• Certification or qualification in Tourism is an advantage