Villa Host/Nhân viên chăm sóc khách hàng Villa

Job Responsibilities

• Guest information distributor in Azerai.

• Handling C/I and C/O, escort the guest to the room and accommodate special requests.

• Understand room status; know villa location, types, Villa availability and villa rate.

• Use suggestive selling technique to sell room and activities in or out of the hotel.

• Handling billing of the guest upon departure time.

• Understand all guest activities details to inform to the guest.

• Aware and take care flight tickets of the guest.

• Charging of guest activities.

General Operational Duties

• Understanding of all hotel facilities and operation times of spa & restaurant, culinary and housekeeping

• To always keep office area clean & tidy.

• To be aware of emergency procedures and always able to take proper action.

• Understand telephone courtesy.

• To always be punctual and arrive at work as scheduled.

• To maintain high standard of personal grooming and hygiene.

• To always work closely with other Front Office staff and Front Office Manager relating to guest services.

• To always maintain effective internal and external communication and make sure to handle all calls in a very courteous manner.

• To ensure good teamwork amongst staff in the department.

• To maintain high degree of morale within department.

• To attend meeting, briefing and training as assigned by department head.

• Ensure all equipment at the front desk is in order for operation.

• To ensure all policies and procedures are adhered to.

• To assume other duties as assigned by Villa Host Manager

• Coordinate guest special request with the appropriate department

• Develop a strong knowledge of hotel facilities in or out side of the surrounding town.

• Handling guest complaint, and follow up or refer to the appropriate person

- International Working Environment

- Competitive benefit package per Azerai policy

- Completive salary, annual salary review

- Bonus: monthly service charge, 13th month salary

- Full Salary contribution for social insurance

• Bachelor's Degree in Business and or Hospitality Management and Wellness Diploma

• One years' experience in a similar role in a 5 star hotel 

• Knowledge in Guest service experience are advantage

• Good communication and handle guest complain

• Fluently Opera System

Please kindly send CV (with picture) in English

Thank you for your interested in Azerai Can Tho opportunities.