Reservations Agent

SCOPE OF WORKS

Ensure the effective and smooth operation of the reservation system.

Assist his superior in ensuring that the guest satisfaction programs are implemented in accordance with the Hotels philosophy.

DUTIES AND RESPONSIBILITIES

• Processes reservations by mail, telephone, telex, cable, fax, or central reservation systems referral.

• Processes reservations from the sales office, other hotel departments, and travel agents.

• Maintains good relation to bookers/ Agents

• Knows the types of rooms available as well as their location and layout.

• Knows the selling status, rates, and benefits of all package plans.

• Knows the credit policy of the hotel and how to code each reservation.

• Creates and maintains reservation records by date of arrival and alphabetical listing.

• Determines room rates based on the selling tactics of the hotel.

• Prepares letters of confirmation.

• Communicates reservation information to the front desk.

• Processes cancellations and modifications and promptly relays this information to the front desk.

• Understands the hotel’s policy on guaranteed reservations and no-shows.

• Helps develop room revenue and occupancy forecasts.

• Processes advance deposits on reservations.

• Tracks future room availabilities on the basis of reservations.

• Prepares expected arrival lists for front office use.

• Assists in pre-registration activities when appropriate.

• Monitors advance deposit requirements.

• Handles daily correspondence. Responds to inquiries and makes reservations as needed.

• Makes sure that files are kept up to date.

• Maintains a clean and neat appearance and work area at all times.

• Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.

- Working in a dynamic, professional environment with many opportunities for career development

• Degree in Hotel Management, Tourism/Foreign Language or Economic Studies
• At least 1 year experience in a similar position at 5 star/ 4 star Hotel
• Ability to work in a computer based, multi-task environment.
• A strong command of both written and spoken English is required
• Opera system knowledge & skills would be a plus

Hình thức nộp hồ sơ: (Tiếng Việt và Tiếng Anh)

1. Gửi trực tiếp về địa chỉ: 170 Võ Nguyên Giáp, Quận Sơn Trà, Đà Nẵng

2. Gửi CV về địa chỉ email tuyển dụng của Khách sạn