VIP Services Executive (Chinese Speaking)

• Primary focus to plan, organize and execute casino events for minimum twice a month.
• Support International Marketing Team in hosting VIP Patrons & Casino guests.
• Meet & greet, host & provide exceptional customer service to VIP Guests.
• Arrange hotel, transportation, F&B and golf reservations when needed.
• Assist with hotel room check-in/out during VIP guest arrival & departure.
• Provides guest assistance with Casino membership enrollment and account maintenance, ensuring that all information is accurate and updated.
• Promotes Casino amenities by educating qualified guests on special events and services available within the property.
• Answer & make all inbound/outbound calls via hotline or duty phone to all guest professionally.
• Ensures any guest complimentary issuance are in accordance with Casino marketing promotion & campaign guidelines.
• Possess the ability to understand, analyze and evaluate customer play information & history to make sound business decisions.
• Assists in handling all guest issues/problems and reports all incidents to Casino Management in accordance with policy and procedures.
• Follow Standard Operating Procedure with regards to all VIP services & Casino guidelines. To report or escalate urgent matters requiring Casino Management’s approval.
• Responds to all guest’s inquiries, requests or complaints in a professional and timely manner.
• Possess a good knowledge & updated information of hotel availability, qualifying criteria, room rates, room types, events & promotions, operating hours of F&B outlets, monthly Casino & VIP events event taking place at The Grand.
• Accountable for the thoroughness and accuracy of departmental records and providing daily reports.
• Attend and contribute to all departmental staff meetings / training sessions when necessary.
• Reports to Vice President, VIP Services
• Perform all other job-related duties as required.

• Uniform
• Duty Meals
• Free Shuttle
• Insurance 24/7

• Preferably graduated from university, preferably from hospitality management.
• Experience of hotel or gaming industry is a plus.
• Able to speak, read and write in both English and Chinese.
• Able to work overtime if needed
• Detailed-oriented person and a team player. Positive attitude and willing to learn.

Or contact to Human resource department

Phone number : 0254 378 8132

Hotline: 0913.339.773

Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam