Duty Manager

· Conduct regularly inspection rounds to all areas of the hotel with emphasis on the close scrutiny of the

operating departments both in the front-of-the -house and back- of-the house areas, complete inspection

check-list and make comments on irregularities.

· Follow up on pending irregularities as well as on the working order of elevators, lobby lights, air conditioning and other hotel equipment's.

· Provide assistance to the Front Office Manager in organizing, directing and coordinating front office activities.

· Assist Front Office Manager in setting and updating the Front Office check lists and FO SOP.

· Supervise front office personnel; also verify the accuracy of reports emanating from the receptionists.

· Provide feedback to management regarding directives to be carried out by the operations staff.

· Foster and enhance a professional relationship with all guests to ensure that they are well taken care of.

Receive feedback from guests necessary to improving the delivery of quality services.

· Is thoroughly familiar with the manual back up system.

· Handle guest complaints and provide assistance to guest’s special request whenever required

· Conduct regular relevant training topics to staff and team as required by FO

· Log all irregularities and report to Front Office Manager especially any unusual occurrences such as accidents, thefts, etc.

· Handle emergency cases according to the established policies & procedures, e.g. fire safety, typhoon, security and medical care, etc., when required.

· Manage the daily gymnasium, swimming pool. · Ensure that the registration cards, check in folder, room key, etc, are prepared and readily available upon guests arrival. · Sells accommodation in such a manner as to maximize revenue and occupancy. Always up-sells. · Develop and maintain good employee relations through intelligent interpretation and conscientious application of hotel personnel policies. · Shows fullest cooperation within the team and other departments. · Uphold company policies and procedures. · Vigilant to safety, security, risks and welfare of both residents and fellow colleagues. · Any other duties as assigned

• Knowledge in hotel systems
• Knowledge in Customer Relations
• Customer service and communication skills
• Leadership and Instructional skills
• Written and verbal English communication
• Self-motivated and organised, prioritises tasks to meet deadlines independently
• Service-oriented and enthusiastic
• Meticulous and responsible, accomplish tasks effectively
• Ability to work in a team and with other department
• Minimum 2 year of experience in a similar capacity in Front Office operations within the hospitality industry

• The updated resume in English or Vietnamese/ Hồ sơ xin việc bằng tiếng Anh hoặc tiếng Việt