Operator/ Nhân viên Tổng đài

• Answer and direct incoming calls to appropriate departments or personnel.
• Assist guests with inquiries, concerns, and special requests in a courteous and professional manner.
• Handle guest complaints and provide timely solutions, escalating issues as necessary.
• Ensure that guests are aware of resort amenities, services, and events.

2. Reservation Handling:

• Assist in processing and managing reservations, confirming bookings, and updating guest records.
• Coordinate with the front desk to ensure smooth check-in and check-out procedures.
• Provide guests with information regarding available accommodations, rates, and special offers.

3. Administrative Support:

• Maintain accurate records of guest interactions, transactions, and feedback.
• Prepare and distribute reports as required by the operations manager or senior staff.
• Assist with scheduling and coordinating resort activities and services.

4. Safety and Maintenance:

• Monitor and report any safety hazards or maintenance issues within the resort to appropriate departments.
• Ensure that emergency procedures are clearly communicated and followed when necessary.

5. Team Collaboration:

• Work closely with other resort departments (housekeeping, food and beverage, activities) to ensure smooth operations.
• Assist with coordinating staff and resources during peak periods or events.
• Ensure a high standard of professionalism and cooperation across all departments.

• Professional working enviroment with international brand
• 100% salary and service charge in probation
• A highly competitive remuneration package
• Other benefit arrcording to company policy and Law Labor
• Free staff accommodation with 3 meals/ day
• Reimburse flight ticket (or bus ticket)
• Activity: Birthday Party, Year End Party…

• Graduated in College / University and/or with minimum 01 working experience at the same level in 04 -05 stars Hotel/Resorts
• Office computer literacy
• Can communicate in English very well
• Teamwork Skills
• Customers problem solving