Guest Experiences Manager

Name: Hoteljob.vn
Address: 17 Nguyen Phan Vinh, Cam An, Hoi An, Quang Nam, Viet Nam, Hoi An, 560000, VN
Telephone: 091 949 0330
Price range: VNĐ

Hạn nộp: 30/03/2025
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Giờ hành chính

Loại hình
Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
26/02/2025 08:41

Mô tả công việc

• As the project leader, he/she should support GM to lead and grow all Guest Experience initiatives within the property

• Focus on guest satisfaction when identifying business improvement opportunities.

• Represent the guest voice within the hotel; centralize and analyses all available guest feedback concerning hotel products and services (directly from guest voice within the hotel; centralize and analyses all available guest feedback concerning hotel products and services (directly from guest and tools: VOG, Local Measure, Accor Customer Digital Card, Reservation…)

• Encourage staff to invite guest to answer to the hotel guest satisfaction survey.

• Fully master guest satisfaction tools to monitor and drive the Reputation Performance a Score ( RPS ) as well as Comp index

• Manage responses to all guest feedback, as per Accor Hotel’s recommendation.

• Share guest insights during morning briefing to GM, HOD and employees : negative as well as positive feedbacks (develop recognition of employees )