Restaurant Supervisor

Outlet Operation

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation

• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis

• Take food and beverage orders according to guest’s requirements and preferences

• Deliver food & beverage services in accordance to departmental standards and procedures

• Ensure that all food & beverage are served according to service standard

• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full

• Try to remember individual patron’s names and their preferences to extend a personalized service

• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition. Monitor inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.

• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management

• Assist other Food & Beverage outlets with their operations during peak times or when required

• Monitoring the restaurant’s cash flow and settling outstanding bills.

• Provide training to service crew and lead the service crew to ensure they perform their job tasks well.

• Ensure staff understand and adhere strictly to all policies, procedures, standards and guidelines.

• 100% service charge in probation period
• Joining Hotel’s events, cash gift on special occasions
  
• Employee benefit card offering discounted rates in Accor Hotels worldwide + other benefits
  
• Opportunity to grow within our property and across the world!
  
• Uniform and shift meal will be provided
  
• Periodic health check-up
  
• Accident insurance 24/7
  

Knowledge and Experience

• Must possess at least Bachelor’s Degree/ Post Graduate Diploma/Professional Degree in Food & Beverage Services Management or equivalent.

• Good reading, writing and oral proficiency in English language

• Minimum 2 years of relevant experience in a similar capacity

• Working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

Please send your CV to Talent & Culture Department.