Guest Services Captain

Scope of work:

• Treat guests in accordance with training and Deck standards at all times.

• Assist Head of Sales & Marketing to manage Guest Service team

• Assist Head of Sales & Marketing to handle guests' concerns/complaints

• Be the first point of contact and public face of The Deck when welcoming customers.

• Responsible for all seating at The Deck.

• Greeting the guests, seating guests, bidding farewell to the guests.

• Pro actively selling to guests and potential guests, promoting events, spaces and promotions.

• Be in total control of the bookings system, working closely with the GS Team who takes phone bookings.

• Taking bookings during service.

• Report challenges directly to the Sale & Marketing Manager unless otherwise directed.

• Learn and possess a thorough knowledge of our extensive food and beverage menus.

• Work as a team with colleagues, including other hostesses, managers and waiters.

• Respect The Deck rules and policies.

• Follow training and guidance from superiors, liaising with all members of staff.

• Closely follow staff timetables and schedules.

• Professional, stable & high scale food & beverage establishment

• Competitive salary

• Attractive service charge + tips

• Meal & uniform provided

• Internal F&B discount for employees

• Other benefits following Vietnam Labor Laws

• Minimum 2 years relevant experience (hotel, tourism, advertising, sales, marketing) at the similar position.

• Excellent English communication & interpersonal skills

• Outstanding negotiation & problem-solving skill

• Proven experience in team management

• Positive demeanour.

• Impeccable personal hygiene and grooming.

• Proactive & confident