Waiter/Waitress - Nhân viên phục vụ

• Keep informed of menu items available to customers. Keep informed of all meal courses so as to serve food in the correct sequence.

• Assist the Captain and serve the order directly to customers.

• Frequently check to ensure that tables are neatly organized. Keep informed of any reservations.

• Ensure that reserved tables are set (receptacles, napkins, etc.) as requested.

• Explain the featured menu to customers and upsell. Recommend beverages.

• Kindly respond to, and resolve, any problems customers may be experiencing.

• Keep all furniture, containers and other items at the workplace clean.

• Ensure that the menu items provided to customers match the order taken. Carefully observe customers until their meal is finished.

• Be knowledgeable about food and beverages. (Types of places where food and beverages are provided, their hours of operation, general matters in relation to their use, and the nature of their services)

• Keep informed of auxiliary facilities. (Types of facilities, their sizes, their hours of operation, types of shops leased from the hotel and their products)

• Keep informed of how to access the information that customers may request, as well as the membership system and its related services.

• In the event that a problem arises in facilities or services, report to the Manager and take appropriate measures immediately.

• Receive and handle customer complaints and requests. Readily accept compliments and criticism from the customer.

• When many customers are waiting, lend assistance in guiding the customers.

- Attractive & competitive salary with high service charge.

- 02 months of probation with Full salary & Service charge.

- Clear career development plan with many engaging training courses (local & international).

- Wonderful working environment with professional team.

- Annual vacation, Annual health check, Insurance and other welfare as in Labor Law.

• Education: College degree and upper.

• Experience: Experience in hotel restaurant services preferred

• Credentials: Certificates in hotel services and food & beverage preferred

APPLICATION:

- Interview appointment will be set up only to potential candidate at the soonest.

- Hotline: 024.3333.1366

Note: By sending your CV, you agree to giving your consent to Lotte Hotel Hanoi's collection and use of your personal information for the purpose of recruitment process - the retention period can be up to 5 years after joining and leaving the company. Even if you are not hired this time, the Hotel can store your information for 1 year in the database for another job opportunity in the future.

Lưu ý: Bằng việc gửi CV, bạn đồng ý việc Khách sạn Lotte Hà Nội thu thập, lưu trữ và sử dụng thông tin cá nhân của bạn để tiến hành quy trình tuyển dụng - thời gian lưu trữ và sử dụng lên đến 5 năm sau khi gia nhập và rời công ty. Trong trường hợp không được tuyển dụng lần này, Khách sạn có thể lưu trữ hồ sơ của bạn trong thời gian 1 năm để xét tuyển cho cơ hội việc làm phù hợp khác trong tương lai.