Guest Services Manager (Korean Speaking) - Quản Lý Trực Ca (Giao Tiếp Tiếng Hàn)

• Make guests feel welcome by creating an engaging atmosphere at lobby, reception, and porte cochere area at all times. Personally welcome all arrival guests and ensure a seamless arrival experience for stay-in guests and a perfect first impression for visiting guests.
• Personalize interactions within the service process, aiming to make each visit to Front Desk as memorable and unique as possible.
• Maximize guest satisfaction by giving personal recognition and prompt attention to each guest from arrival through departure.
• Solve guest incidents and problems on the spot and take immediate service recovery actions if necessary. Always follow up on guest issues as part of the service recovery process and review steps taken afterwards.
• Oversee night operation, ensuring safety and security of guests and employees during the least staffed and supported hours. Esure that the night audit is performed accurately and follow up if necessary.
• Build and maintain strong relationship with all resort colleagues. Communicate well with all operational and non-operational departments in order to ensure a good collaboration during operation and know when to step in during peak times.
• Always live up to the standards set by the Regent brand, by assuring that you know the standard operating procedures and making sure that they are respected by the team.
• Other tasks will assigned by management team.

• Competitive salary
• Insurance as labor law 
• 15 annual leave, 2 days off per week 
• Relocation, repatriation allowance 
• Home leave allowance
• Accommodation, uniform, transportation, and meals are provided
• Service charge as revenue
• International working environment, join courses of IHG Group
• Healthcare insurance for personal from the start dates and for the family after 1 working years 
• 24/7 accident insurance
• Languages allowance
• Other benefits

• Previous management experience in a similar property
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Effective communication skills, both written and verbal in English and Vietnamese.
• Microsoft Office skill and knowkede
• Ability to work flexible hours, including evenings and weekends.
• Proficient in Korean

Phone: 02973 88 0000/Hotline: 0919 290 709 (People & Culture Department)