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Guest Services Manager (Korean Speaking) - Quản Lý Trực Ca (Giao Tiếp Tiếng Hàn)

  • Hạn nộp: 28/12/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Ngành nghề
Tiền sảnh
Cập nhật
21/12/2024 19:02

Mô tả công việc

  • Make guests feel welcome by creating an engaging atmosphere at lobby, reception, and porte cochere area at all times. Personally welcome all arrival guests and ensure a seamless arrival experience for stay-in guests and a perfect first impression for visiting guests.
  • Personalize interactions within the service process, aiming to make each visit to Front Desk as memorable and unique as possible.
  • Maximize guest satisfaction by giving personal recognition and prompt attention to each guest from arrival through departure.
  • Solve guest incidents and problems on the spot and take immediate service recovery actions if necessary. Always follow up on guest issues as part of the service recovery process and review steps taken afterwards.
  • Oversee night operation, ensuring safety and security of guests and employees during the least staffed and supported hours. Esure that the night audit is performed accurately and follow up if necessary.
  • Build and maintain strong relationship with all resort colleagues. Communicate well with all operational and non-operational departments in order to ensure a good collaboration during operation and know when to step in during peak times.
  • Always live up to the standards set by the Regent brand, by assuring that you know the standard operating procedures and making sure that they are respected by the team.
  • Other tasks will assigned by management team.

Quyền lợi được hưởng

  • Competitive salary
  • Insurance as labor law 
  • 15 annual leave, 2 days off per week 
  • Relocation, repatriation allowance 
  • Home leave allowance
  • Accommodation, uniform, transportation, and meals are provided
  • Service charge as revenue
  • International working environment, join courses of IHG Group
  • Healthcare insurance for personal from the start dates and for the family after 1 working years 
  • 24/7 accident insurance
  • Languages allowance
  • Other benefits

Yêu cầu công việc

  • Previous management experience in a similar property
  • Strong leadership and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Effective communication skills, both written and verbal in English and Vietnamese.
  • Microsoft Office skill and knowkede
  • Ability to work flexible hours, including evenings and weekends.
  • Proficient in Korean

Yêu cầu hồ sơ

Kindly send your CV to our email: recruitment.regentpq(at sign)ihg.com

Phone: 02973 88 0000/Hotline: 0919 290 709 (People & Culture Department)

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ĐÁNH GIÁ

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TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • Bãi Trường, Dương Tơ, Phú Quốc, Kiên Giang
  • https://Ihg.com
  • At Regent, we enable uplifting experiences, igniting the best version of ourselves and our guests. When we open Regent Phu Quoc in April 2021 on the shores of Phu Quoc Island, it will transform the luxury experience in Vietnam. Guests will enjoy a sublime haven infused with the soul of the island that allows them to rise above the pressures of daily life, a place where they can embrace the best the world has to offer. By freeing them from today’s demands and distractions, our visionary, majestic and intimate experiences will leave lasting impressions. Our beachfront resort is located in the Phu Quoc Marina on the south-western coast of Phu Quoc Island and blends innovative architecture with subtle Vietnamese influences. Most of the resort’s suites and villas come with their own private pool and awe-inspiring views overlooking the azure waters of the Gulf of Siam. In our restaurants and bars, we offer multi-sensorial experiences, celebrating the world of gastronomy. From fascinating culinary journeys through Vietnamese and Chinese cuisine at Rice Market, to exquisite Japanese-French tastes and flavours at Oku, to finest craftsmanship and artisanal cocktails at Bar Jade, to our guests, it’s all possible. If you have the right skills to bring to the team, apply now and be a part of the rebirth of a truly pioneering luxury brand.

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