Sales Coordinator (Based in Mui Ne)

DUTIES & RESPONSIBILITIES
KEY RESPONSIBILITIES

• To oversee and control daily tasks when on duty.
• To record all contracts and important documents of S&M Dept neatly and accurately on prescribed forms.
• To assist in generating daily and monthly reports in Suite8 to support Sales Team on their day-to-day sales task.
• To assist in generating Weekly and Monthly Reports for S&M Department as required by Director of Sales & Marketing.
• To assist in the day-to-day operations of the S&M Dept.
• To process all FOC vouchers timely and properly monitored via monthly reports to Director of Sales & Marketing.
• To identify new contacts and pass sales leads on to the relevant sales person
• To assist Pro Active Sales to produce quotations and written confirmation to all clients as well as doing tele-sales task as required by Director of Sales & Marketing.
• To regularly submit / monitor all S&M documents including Long Stay (LS) Contracts for signing to Maple Tree and ensure that any outstanding issues are reported to Director of Sales & Marketing accordingly.
• To be responsible for sales administration, this includes maintaining accounts filing system of the Sales & Marketing Department
• To upkeep supplies and replenish sales promotional and materials and forms.
• To be responsible for preparing correspondence welcome note/letter, corporate rate agreements/contracts for sales and marketing.

• To perform coordination of activities in the hotel.
• To support S&M Team on site visits / inspection whenever necessary.
• To oversee and maintain accurate and efficient sales systems in order to record and trace all sales activities
• To answer all telephone calls and inquiries on behalf of the sales department and action in a timely and professional manner.
• To ensure that the hotel’s database is continually updated for the purpose of undertaking regular and effective mailings in accordance with agreed action plan
• To maintain an efficient and up to date trace system covering all matters which require future, follow through.
• To maintain continual traffic flow of all documents for perusal, action and signature by all sales personnel and ensure all urgent correspondence and telephone inquiries are followed up as a priority.
• To maintain up to date electric records of all rate negotiations, contracted rates and any other relevant rate information.
• In cooperation with Marketing & Communication Manager to maintain accurate records detailing quantities of sales collateral and promotion gifts and giveaways and re-order when necessary to ensure continual supply

• To report for duty punctually wearing the correct uniform and name badge at all times.
• To provide a courteous and professional service at all times.
• To maintain good working relationships with your own colleagues and all other departments.
• To have a complete understanding of and adhere to the residence policy relating to Fire, Hygiene, Health and Safety.
• To maintain a high standard of personal appearance and hygiene at all times.
• To have a complete understand of the residence employee handbook and adhere to the regulations contained within.
• To maintain the cleanliness of the working area in the S&M Department.
• To carry out any other reasonable duties and responsibilities as assigned.
• To attend activities and meetings as well as accept any responsibilities of projects as directed by Director of Sales and Marketing.

RELATIONSHIP:

REPLACEMENT AND TEMPORARY MISSION:

• To be flexible and willing when asked to fill in any areas where needed to help out in emergency or difficult circumstances as assigned or required by Management.
• To be ready and responsible to perform any other duties as designated or required by Hotel Management from time to time.
• This job description is subject to change in accordance with business requirements and may be viewed and updated as necessary.

• Bachelor Degree/Diploma in Hospitality Management or Sales/Marketing preferred.
• Additional work experience may substitute for degree.
• English Level: Highly articulate in English language, both written and spoken
• Minimum of 1 year in Sales & Marketing related operations, of which at least 6 months experience in similar position in a 4-5 stars establishment.
• Strong strategic thinking, Creative, outgoing, highly developed interpersonal skills and organizational skills.
• Resourceful and able to work independently.
• Good at MS office.