Sales Manager (HCM base)

The role reports directly to the Director of Sales (DOS) and works closely with the revenue team to ensure that the sales strategies align with the property's business needs.

Essential Job Functions & Responsibilities:

• Identify and create new contacts and develop sales leads through phone solicitation/prospecting, sales calls, trade shows, etc.
• Respond to sales inquiries and contact potential clients to build and nurture lasting business relationships.
• Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and strategically sell against our competition.
• Take initiative to go beyond the ordinary to differentiate us from the competition and create loyalty.
• Understand fully the hotel amenities, venues and options and provide recommendations to create authentic and distinctively different experiences for our guests.
• Create, execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Maintain timely and accurate recording of activity to include appointments, calls made and business leads
• Broaden productive client base and increase awareness of hotel
• Aggressively solicit and follow up on leads generated
• Maintain relationships with key accounts/ partners to increase customer satisfaction and business
• Develop and conduct persuasive sales presentations to prospective clients
• Organize and coordinate key familiarization tours and site visits to continually create awareness and new business for the properties.
• Work closely with DOS and Revenue team to continually evaluate sales leads / inquiries and develop optimum rate and occupancy period proposals that benefit both the customer and the properties.
• Maintain an excellent sales solicitation process including an efficient trace system and ongoing communication with all clients and property leaders.
  
• Create, develop and maintain Sales Tactical Plan that support overall goals.
• Participate in key professional organizations to generate business leads and increase destination and property visibility

• Bachelor’s degree in Sales & Marketing or equivalent.
• Minimum 3-years’ experience in Sales Management role
• Excellent written and verbal communication skills.
• Flexibility to work long hours and ability to travel locally and internationally.
• Ability to develop plan, liaise and communicate effectively with clients and all stakeholders.
• Experience in budgets, forecasting and managing sales figures /reports is essential.