Training Manager

The Training Manager is crucial to the success of your hospitality business. He/She is responsible for creating and implementing training programs and overseeing the development of careers. He/She will set performance metrics, evaluate productivity and help employees create long-term career plans within an organization.

Reporting to Director of Human Resources

Training Needs Assessment and Program Development

• Needs Analysis: Conduct thorough needs analyses to accurately identify team member and organizational training needs, ensuring alignment with business objectives.
• Training Design: Design and update training courses to match team members’ job responsibilities and career paths.
• Learning Resources: Develop and skillfully utilize learning resources to assist managers in improving their management skills and creating personal career development plans for high-potential team members.

Program Management and Evaluation

• Project Management: Plan, execute, and monitor all aspects of training programs, demonstrating strong project management skills.
• Evaluation and Feedback: Assess the efficacy of training programs using tests, questionnaires, and other evaluation tools, implementing necessary adjustments based on feedback.
• Record Keeping: Regularly maintain training records and develop tools and systems to ensure training programs meet hotel objectives.
• Orientation Programs: Manage the planning and delivery of orientation programs for new team members.
• Talent Programs: Organize and carry out talent programs according to brand standards and assist in setting up and maintaining training and talent program policies.

Communication and Culture Alignment

• Culture Building: Demonstrate a comprehensive understanding of the hotel’s culture, ensuring that training content aligns with the hotel’s values and culture.
• Communication and Motivation: Implement management practices that foster motivation and effective communication among team members.
• Take lead in organizing any social and staff activities in the hotel.
• Assist Director of Human Resources with internal communication (meetings, bulletin board, fanpage, tiktok...)
• Develop contact with Hospitality schools to find qualified internship.

Budget Management and Integration

• Budget Management: Prepare and manage the Training department’s budgets, monitoring, analyzing, and reporting any variations from the budget.
• Integration with Business Plans: Ensure that training and development initiatives are integrated into business plans and budgets, with targeted goals identified and monitored.

Undertake other ad hoc assignments as required.

As Company's policy.

• A minimum of 2 years’ experience as a Training Manager/Assistant Training Manager and experience in the hospitality/casino/service industry with large scale is referral.
• Strong leadership, management, organization and planning skills.
• Strong analysis, training and development skills such as assessment, design, implementing and evaluation must be.
• Demonstrate the ability to be innovative in adult/organization training and development.
• Knowledgeable and expertise in training methods, learning styles and training format such as workshops, seminars, web-based training…
• Excellent in communication, presentation and training delivery skills in both oral and written
• Strong and professional knowledge management, project management, facilitation, interpersonal skill
• Strong human resource strategy, consultancy and people influence skills
• Ability to communicate fluently in the local language and English both verbally and nonverbally. Additional language is a plus
• Must be able to work self-directed, handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines with particular attention to detail.
• Excellent guest service skills. Must have the ability to respond to handle difficult or stressful situations with tact and diplomacy.
• Proficient in MS Word, Excel, PowerPoint, Exchange and Outlook.

Related documents will be advised by HR department.