Guest Assistant | Nhân viên lễ tân

GUEST SERVICE:

• Welcome and acknowledge all guests according to company standard; anticipate and address guests’ service needs, assist individual with disabilities; thank guests with genuine appreciation.

• Provide guests/visitors with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

• Meet guest twice a day, preferred breakfast and dinner time ensuring they are having a relaxing and memorable stay; coordinate with related departments for any defects/issues/problems and follow up.

• Own and immediately resolve guest problems.

• Answer, record, and process all guest calls, messages, requests, questions, or concerns.

• Coordinate with Housekeeping to track readiness of villas for check-in.

• Inspect villa for VIPs prior to guest arrival.

• Ensure long-staying/ special-attention/ occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests.

• Coordinate with F&B for VIP amenities delivery and setup.

• Provide a complete and thorough orientation of the villa for the guest.

• Check and obtain guests daily itinerary, preferences, likes/dislikes.

• Ensure that all requests from Guests are made possible and are followed up on.

• Check guest satisfaction and follow up on daily basis.

• Personally deliver arriving/ departing guest’s amenity/ gift.

• Pack/unpack guest luggage.

• Promote resort facilities and in-house services to drive sales.

• Comply with quality assurance expectations and standards (LQA).

• In charge as Night Auditor often.

• Stand, sit, or walk for an extended period of time.

• Move, lift, carry, push, and place objects as requested by Supervisors.

Cashiering & Administration

• Count cash float at the beginning and end of shift.

• Balance and drop cash/ receipts according to Finance specifications.

• Complete designated cashier and closing reports in the PMS system.

• Handover and receive cash float handover.

• Able to handle payment with different methods; i.e cash, credit card, city ledger.

• Run daily reports (guest arrivals, departures, transportation request, etc.), identify any special requests, and check reports for accuracy.

• Maintain an accurate villa status, organized guest folios and files.

• Maintain the cleanliness and neatness of the front desk, lobby area, library, payment room.

• Ensure all stationery are tidy and organized and order when needed.

Relations

• Arrange VIP greeting and escorting service from/ to airport.

• Estahlish relationship with Long Stay/ VIPs.

• Ensure all repeat guests are met and greeted daily and profiles are updated.

• Speak with others using clear and professional language; answer telephones using appropriate etiquette.

• Develop and maintain positive working relationships with others.

Training & development opportunities in an international resort environment

Accomodation, meals, benefits are available

- Sức khỏe tốt, nhanh nhẹn, thân thiện và trung thực

- Giao tiếp Tiếng Anh tốt

- Biết thêm ngoại ngữ khác là một lợi thế

- Ngoại hình ưa nhìn

- Ưu tiên ứng viên đã có kinh nghiệm trong các khách sạn, nhà hàng.