Reservations Agent | Nhân viên đặt phòng

• Processes reservations from the sales office, other departments, and travel agents.

• Knows the type of rooms available as well as their location and layout.

• Knows the selling status, rates, and benefits of all packages plans.

• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.

• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.

• Assists and prepare in groups pre-arrival process and also preparing group rooming lists.

• Maintains a clean and organized work area.

• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional.

• Communicates reservation information to the front desk if needed.

• Processes cancellations and modifications and promptly relays this information to the front desk.

• Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.

• If there are failed reservations to update the system, then process those reservations manually.

• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.

• Understands the resort's policy on guaranteed reservations and no-shows.

• Helps develop room revenue and occupancy forecasts.

• Understand and enforce resort credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.

• Verify if each reservation requests are processed as per the hotel standards and without delay.

• Process no-show and cancellations as per the hotel policy and procedures.

• Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately.

• Keep track Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.

• Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.

• Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.

• All reservation modifications are updated on system immediately and accurately in case of any changes.

• Receive contracts detailing room allotments and creates allotments on system.

• Follow the checklist and submit to reservations supervisor on daily basic.

• To be ready and responsible to perform any other duties as designed or required by RSVM/RES Supervisor/GM/RM.

• Dynamic, professional & open minded working environment
• Good salary, benefits and bonus.
• Have annual physical examination.
• Supporting shift meals at staff canteen
• Accommodation for staff 
• Annual Outing Trip

• At least 1 – 2 years’ experience or work – related experience

• Good communication in English