Reservation Agent - Novotel Hanoi Thai Ha

Reservation Responsibilities

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

• Determine guest needs and quote the appropriate room and rate as per requirements

• Input booking information into the Reservation System

• Process amendments to reservations such as extensions, early departures, etc.

• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests

• Record special billing arrangements for groups and conventions

• Coordinate and communicate with all other departments to ensure a smooth operation

Administration & Coordination

• File and organize departmental documents, maintain stationery and office supplies for the department

• Prepare monthly staff attendance report for Payroll processing

• Perform duties and responsibilities in a confidential manner when applicable

• Report any equipment failures/problems & repair requests to Maintenance Department

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

Benefits

• Competitive salary & service charge

• 12 annual leaves per year

• Working 9 hours per day, 5 days per week

• Social insurance, medical insurance, unemployment insurance

• 24/7 health care and accident insurance during the term of labour contract

• Annual staff outing

• Accor Training & Career Development

Requirements

• Working experience as a Reservation Agent or similar role

• Must have basic English skills

• Customer service attitude

• High school or equivalent education

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