Duty Manager - Quản lý trực sảnh

Duties and responsibilities

• Maximization of Rooms revenue by encouraging FO Associates to upsell.

• Handle guests’ challenges or incidents occurring in the hotel when necessary and record all incidents into DM log for management’s attention or follow-up.

• Directs and controls all duty Front Office associates to ensure that day to day operational matters are handled on time and guest expectations are met.

• Review guest feedbacks (ensure their challenges are resolved) & establish guests contact daily in order to find every opportunity to deliver an exceptional experience to our guests by giving great example to Front Office Team.

• Manage FO associates’ performances, training needs, motivation, development, disciplinary matters etc

• Prepare and analyze related monthly Front Office reports ( include daily cashiering & master accounts) prepared by Front Office Executive to ensure accuracy and justify with solid facts

• Perform supervisory or executive functions such as assisting in work related to the strategies / policies of the department.

• Competitive salary & service charge

• 12 annual leave/ year

• Working 8 hours/ day, 5 days/ week

• Social insurance, medical insurance, unemployment insurance

• 24/7 health care and accident insurance during the term of hotel contract

• Annual staff outing

• Accor Training & Career Development

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times

• Working experience as a Duty Manager or similar role

• Strong working knowledge of relevant computer software including MS Office and the Front Office computer system.

• Understanding of travel planning websites like Expedia, Booking and TripAdvisor

• Customer service attitude

• Excellent communication and organizational skills

• Degree in hotel management is a plus.