Guest Services Officer - Guest Service (Nhân viên Tổng Đài)

• Provides administrative to ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
• Set up a systematic and efficient filing system, both for hard files as well as all electronic data, that enables quick retrieval. Ensure all files are kept up to date at all times.
• Delivers the brand promise and provide exceptional guest service at all times.
• Provides excellent service to internal customers as appropriate.
• Be familiar with the hotel’s products and services and policies.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures that guest history records are accurately maintained.

Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. We could bring you the followings:

• Receive full training from Hyatt (Hotel orientation, Leadership development, E-learning, workshop…)
• Associates Social Space (Designed by colleagues for colleagues)
• Have 2 duty meals per working shift and snack twice per week
• Be provided uniform and laundry service
• Discount 50% for F&B service at our restaurants
• Free parking at our associate parking area
• Be developed for future internal, transfer/ promotion
• Attend Associate Social Activities
• Complimentary rooms in Hyatt hotels and resorts all over the world

• Ideally with diploma in Hospitality
• Well developed computer knowledge, particularly in the use of MS Office
• Minimum 2 years of working experience in hotel operation, preferably candidates with Front Office experience

• Online application to Hoteljob or Ms. Na - Recruitment Executive (028 3824 1234 - Ext: 2089)
• Direct application to: Human Resources Department, Park Hyatt Saigon, 2 Lam Son Square, District 1