Reservation Officer

- Aware of the hotel latest information, promotion, packages relating to rooms and other outlet to provide the guests the correct information.

- Ensures to block rooms for any special request such as Suites, connecting, accompanied, non smoking rooms…

- Ensures to respond to all requested by telex, fax, email, letters properly within 24 hours.

- Ensures the quality of daily incoming Reservations and the arrival Reservations to provide guests the best expected service and avoid problems happened caused of lacking/missing information in the reservation system.

- Follows up and reconfirms the tentative reservations into actual bookings.

- Coordinates with other departments to provide the guests the best service whenever possible.

- Handles guests’ complaints if any and seek for approval or assistance of Reservation Supervisor or higher Management if the situation is out of the given authorization.

- Basic salary + fixed SVC (3mil a month) + Incentive bonus after 2 months of probation

- Full basic salary + full fixed SVC during probation

- Training opportunities with Aman

- JLT Health care package after 6 months of service

-13th Month salary

- Incentive bonus

- At least 1-2 years of relevant experiences or an equivalent combination of education and work-related experiences, preferably experience in international 4-5 star hotel/resort.

- Good command in English

- MS Office

- Opera system knowledge & skills would be a plus

Reservation Clerk with good background could be considered to interview.

CV

Qualifications