Bell Captain/ Tổ Trưởng Hành Lý

• Ensure that bell desk is manned at all times.
• Keep working area, clean and tidy always.
• Ensure that smooth and fast baggage handling for all arrival / departure guests.
• Maintain close relationship with reception / information / cashier as well as other departments.
• Attend all guest calls for Bell stand / Door Services related services.
• Delegate bell boys to pick up the baggage from guest rooms.
• Errand cards are filled in for all baggage movements (Check-in, Check-out, Left luggage etc.)
• For any guest requests follow up call to be made back to the guest to verify complete satisfaction.
• All guest request are logged on to guest request tracker.
• Check the inventory of items on loan, and all items are collected at the time of on or before check-out.
• All baggage movements are tagged and recorded.
• Update luggage movement register and sign off daily.
• Ensure left luggage forms are filled and duly signed by guest and also all applicable policies are explained to the guest.
• Guest Messages are distributed properly and accurately.
• Guest and other departments letters, couriers are distributed properly and accurately.
• Ensure that all bills are paid and room keys returned before guest depart from the hotel premises.
• Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.
• Order required newspaper for next day and monitor delivery of newspapers to each occupied guest room.
• Help observe safety and security rules at all times.
• Alert the management of any unattended packages and stranger found in the premises .
• Checks the daily arrival list for VVIP's or guests with special need.
• Prepare for group movements and ensure enough staffing is in place to handle groups.
• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
• Recognize all returning and VIP guests, and welcome them back.
• Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities and in room equipment.
• Inform guest about all hotel and guest room features, hotel facilities and emergency procedures.
• Assist guests with their luggage and try to acknowledge them by name.
• Make deliveries to guest rooms as instructed.
• Store and retrieve luggage and other objects for guests.
• Be aware of daily hotel activities, group and VIP arrivals.
• Communicate special guest requests to the Asst. Front Office Manager / Manager on Duty.
• Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times.
• Assist the security team in scanning all guest luggage's.
• Offer assistance to all guests at times.
• Provide an efficient luggage storage, delivery and collection service.
• Perform any other works as and when assigned by the management.

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21

• Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service. Be a good team player and Flexibility to work a variety of early and late shifts. Able to stand for long hours and Transport guest luggage to and from guest rooms and/or designated bell area.

EDUCATION:

• High school or equivalent education. Computer Basics and knowledge of Property Management software.

EXPERIENCE:

• Previous experience working within a hotel environment in the star / luxury market is essential Skills and Knowledge. Strong Communication skills (verbal, listening, writing), Innovative , Pro-active and reliable. The successful candidate is likely to have a passion for customer service.

Zalo: 038 9999 327