F&B Captain

The role involves managing the service team, ensuring efficient and professional service, maintaining knowledge of products and services, and adhering to hotel policies. Responsibilities also include handling guest inquiries, monitoring inventory, and performing opening/closing procedures.

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Detailed Responsibilities

Service Management and Supervision

• Supervise Outlet Cashiers, Hosts/Hostesses, and Waiters/Waitresses to ensure courteous, professional, and efficient service.
• Maintain a thorough knowledge of all services, products, and food and beverage items offered by the hotel and department.
• Perform upselling of products and services and provide alternatives when necessary.
• Ensure flawless service delivery according to department and hotel standards.

Operations and Procedures

• Monitor operating supplies and equipment to minimize spoilage and wastage.
• Perform opening and closing procedures for the assigned outlet.
• Operate the existing POS system efficiently and according to assigned responsibility.

Guest Service and Communication

• Handle guest inquiries courteously and efficiently, and escalate complaints to supervisors with proper follow-up.
• Maintain good rapport and relationships with service associates within the department and across the hotel.

Health, Safety, and Compliance

• Adhere to all hotel rules and regulations, including policies on fire, hygiene, health, and safety.
• Ensure the work area is clean, organized, and complies with hotel standards.

Inventory and Reporting

• Assist in conducting scheduled inventories of products and equipment.
• Report guest complaints and feedback promptly to supervisors for resolution.

Other Responsibilities

• Perform other tasks as assigned by outlet management.

1. Dynamic International Working Environment: Be part of a global hospitality network that values diversity and fosters professional growth.
2. Competitive Salary Package: Attractive compensation to match your expertise and contributions.
3. 13th Month Salary: Enjoy an additional month’s salary as a year-end bonus.
4. Celebratory Birthday Benefit: Receive special recognition and rewards on your birthday.
5. Exciting Annual Outing Trips: Strengthen team spirit and create memorable experiences during our company outings.
6. Exclusive Hotel Discounts: Access special room rates and benefits across Melia Hotels International properties.
7. Convenient Employee Transportation: Shuttle buses provided for employees, with routes from Vung Tau to Melia Ho Tram and additional stops in Long Hai and Phuoc Hai.
8. Work-Life Balance: Enjoy 2 days off per week to recharge and spend quality time.

1. EDUCATION AND TRAINING: College degree or above 
2. LANGUAGES: Vietnamese - Excellent level, written & spoken English - Good level, written & spoken 
3. WORK EXPERIENCE: At least 1-year experience in international hotel at the same position 

Các ứng viên quan tâm đến các vị trí đang tuyển dụng vui lòng ứng tuyển theo cách thức như sau:

• Nộp hồ sơ qua email tuyển dụng của Melia Hồ Tràm.
• Hoặc liên hệ: 0254 378 9000 (Nhấn: 5203)
• Hotline Phòng Nhân Sự/Zalo: 0911-721-747