Duty Manager - Quản lý trực ca

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

• Responds to guest complaint and needs and then resolves related problems

• Supervises and directs Front Office department

• Ensures VIPs receive special attention

• Patrol and Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

• Monitors and audit appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit

• Analyses and approves discounts and rebates.

• Analyses the rate variance report to ensure rooms revenue control

• Takes action with the Property Management Systems (PMS) in emergency situation.

• Fully conversant with all hotel emergency procedures.

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.

• Direct managing Guest Service Executive / Guest Service Supervisor / Concierge / Bellman

• Indirect managing Guest Relations Officer / Guest Relations Supervisor

• Other tasks shall be assigned by management team

- Benefit according labor law and company regulations.

- Discuss detail when Interviewing.

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

• Excellent communication skills to both external and internal guests.

• Good at English speaking, reading and writing skills.

• Proficient in the use of Microsoft Office and Front Office System.

• Problem solving and organizational abilities.

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

• 2 year experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.