Reservation Trainee

Customer relations:

• Participates in customer briefings.

• Intervenes if there are any problems before or during the event

• Contributes to the satisfaction of individual guests by ensuring the technical team has the skills needed to resolve simple and recurrent problems.

• May be asked to propose innovative solutions as part of commercial estimates. 

• Monitors technological developments and latest progress.

• Masters all the systems and applications used in the hotel.

• Together with the Event Manager and the customer, prepares the ""connectivity"" specifications for the meeting as sold. Manages and coordinates the event.

• Is responsible for the correct installation of technical IT, telecoms and audiovisual equipment and ensures it is in good working order.

• Identifies and selects external service-providers.

Commercial / Sales:

• Analyses customers' explicit and implicit needs.

• Takes part in an advisory sales approach by optimising the relation between suitable technologies / price / margin.

• Helps promote the Meeting offer by providing high quality services and making proactive suggestions, may help draw up the proposal in advance of an event.

Candidate advantages: CCNA certificate, SQL administration, English for communication.

• 2 to 4 years further education or equivalent, professional diploma, Masters in computer technology and/or telecoms

• Fluent in English and the national language.

Skills / Qualities:

A new service attitude centered on proximity, sociability and sharing experience.

Ensure all staff embody the same mindset by developing each individual's sense of curiosity,open-mindedness, interpersonal skills and sense of initiative."

• Good at working in a network
  
• Organised / methodical / solutions-oriented
• Self-confidence
• Dynamic
  
• Confident speaking skills
  
• Excellent telephone manner
  
• Ability to work well under pressure
• Good team player