Duty Manager-Urgently

I. OVERALL OBJECTIVE

Under the general direction of the Front Office Manager, provides supportive functional assistance to all departments; interact with guests and members of the community. Coordinate with all departments in the hotel. Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

II. MAIN DUTIES

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

• Responds to guest needs and resolves related problems

• Supervises and directs Reception & Bell team personnel.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and A/Club club guests receive special attention

• Inspects front of house and back of house regularly for cleanliness and tidiness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Provides input for Front Office meetings.

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit

• Analyses and approves discounts and rebates.

• Analyses the rate variance report to ensure rooms revenue control

• Takes action with the Property Management Systems (OPERA) in emergency situation.

• Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book

• Report daily activities in logbook

• Ensures front line staff complies with FIT marketing techniques and maximize sales

• Fully conversant with all hotel emergency procedures

• When on night shift, performs duties per the Night Managers duties

• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

• Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.

1. Salary and Allowances

• Full Salary & monthly Service Charge in probation period
• Support to relocation allowance by ranks
• Home Visit allowance

2. Benefits

• Supported housing staff with full amenities and entertainment area
• Support shuttle bus to Hotel.
• Support for full meals during the work shift and day off.
• Uniforms are provided according to Hotel standards.
• International working environment, joining training courses according standard of Accor.

3. Insurance policy

• Insurance according to the provisions of Labour law
• Suncare Insurance according to the provisions of policy SunGroup

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Good writing skills

• Proficient in the use of Microsoft Office and OPERA

• Problem solving and organizational abilities

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

If you are interested, please contact our Recruitment team via:

• Apply to via hoteljob.vn.
• Submit CV to email: Linh.hoang (a còng) Accor.com
• Tel: 0388 117 333 (Mr.Linh)

*Note that ONLY shortlisted candidates will be contacted.