Guest Relation Officer (Native Korean speaking)

DUTIES AND RESPONSIBILITIES / NHIỆM VỤ VÀ TRÁCH NHIỆM

• Report duty on time in full uniform. Be smart and well groomed at all time and maintain a friendly cheerful attitude

• Read daily arrival and departure report, Duty Manager logs and any updated hotel information

• Taking care of VIPs guest from pre-arrival to departure by inspecting room, welcoming, getting feedback during stay, farewell, preparing amenity etc

• Assist in facilitating smooth and pleasant check-out by conducting billing check prior to VIP departure

• Preview following days VIP arrivals and prepare the arrivals

• Preparing and checking all VIP folder including registration card, key card registration card and welcome kit

• Keep a visible and active presence in the lobby and communitcate with guests in the resort

• Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible

• Aware and familiar with measures and procedures to follow during emergency situations

• Assist in promoting and upselling the resort’s products and services

• Ensures that all repeat guests are received personalized service and recognition upon arrival

• Handles guest’s complaint or requests to ensure immediate follow up

• Make courtesy calls, provide assistance and arrange amenity for illness guest.

• Check the guest birthday list on daily basis for preparation of birthday cards and cakes to guests

• General understanding of the Front Office and House Keeping operations in regards to guest accommodation

• Perform any other duties which may be assigned by the management from time to time.

• Other tasks shall be assigned by management team.

- Compensation & Benefits: follow up Vietnamese law & as per company policy. Discuss in Interview.

- Transportation: provided by the company - Venue: Lot D3, Northern Peninsula, Cam Lam, Khanh Hoa Province.

GENERAL REQUIREMENT FOR THE POSITION / YÊU CẦU CHUNG

• Responsible for welcoming guests, handling their complaint and queries, making their stay as comfortable and enjoyable as possible. VIP room / villa inspection in order to achieve guest’ satisfaction.

 At The Anam we wish our guests to feel special and well taken care of which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

• Excellent communication skills to both external and internal guests

• Able to speak, read and write English

• Proficient in the use of Microsoft Office and Front Office System

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

• 1 year experience in front office / guest services operations / customer service preferred, or an equivalent combination of education and experience.