Receptionist / Nhân viên Lễ tân

• Hạn nộp: 30/12/2024
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

 

·      Enhancing the quality of services, assisting the guest efficiently, courteously and professionally in all Front Office related functions.

·      To ensure Cashier functions are fulfilled according to hotel procedures and standards.

·      To provide a courteous and professional service at all times

·      Type correspondence, memorandums, circulars and reports as assigned.

·      Maintain office supplies stock.

·      To be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of respective shift.

·      To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.

·      To be familiar with the Front Office computer system.

·      To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.

·      To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.

·      To be responsible for the preparation of all the necessary material for check-in of any groups.

·      To prepare welcome folders and relevant materials for FIT guests and groups before the arrival.

·      To provide accurate and updated information to internal / external guests.

·      To answer in-coming calls promptly and in a friendly manner.

·      To maintain the overall cleanliness of the Front Office counter.

·      To read log book and notice board for the latest happenings, promotions and functions.

·      To check for any “Due-in” message for arriving guest and attach to registration card accordingly.

·      To print back up reports at 12.noon, 6pm and before night audit process on daily basis.

·      To submit all vouchers, such as rebate, paid outs voided etc for the Front Office Manager for proper authorization before submission to Finance department.

·      To maintain a high level of personal hygiene and grooming at all times.

·      To be responsible for the contents of individual cash floats and to ensure accurate count is intact at all times.

·      To check all cashiering transactions and to balance all transactions before leaving. Any discrepancies must be reported to the Supervisor for correction.

·      To facilitate smooth check-in/out procedures.

·      To be able to propose and initiate better procedures of performing operation tasks.

·      Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.

·      Able to handle minor guest complaints and report to Supervisor the nature of complaints and action taken.

·      To be able to up sell room accommodation during high occupancy to maximize revenue.

·      To handle reservation tasks in the absence of reservation team.

·      Reports directly to Front Office Supervisor.

·      Monitors discipline, grooming and performance of all staff within the section.

·         Identifies and develops leadership qualities among staff in order to guide them towards a path of career enrichment with the hotel.

Liaise closely with other section of Front Office, Housekeeping, Engineering, F & B, Security to ensure smooth hotel operation

Quyền lợi được hưởng

-        Competitive Package of salary and benefits

-          Professional and international working environment.

Care about future career advancements

Yêu cầu công việc

-        1. English is preferable

2. Thorough knowledge of customer service,

3. Good organizational and multitasking abilities

Yêu cầu hồ sơ

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