Hostess | Nhân viên tiếp đón

• Hạn nộp: 10/12/2024
• Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Mô tả công việc

• Greet guests and seat them at tables or in waiting areas.
• Provide guests with menus.
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Answer telephone calls and respond to inquiries or transfer calls.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Inform patrons of establishment specialties and features.
• Receive and record patrons' dining reservations.
• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
• Check with guests to ensure that they are enjoying their meals and take action to correct any problems.
• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Prepare checks that itemize and total meal costs and sales taxes
• Take orders from patrons for food or beverages.
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Inform guests of daily specials.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Escort guests to their tables.
• Garnish and decorate dishes in preparation for serving.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Describe and recommend wines to guests.

Quyền lợi được hưởng

• Employee benefit card offering discounted rates in Accor Hotels worldwide;
• Develop your talent through learning programs by Academy Accor;
• Opportunity to grow within your property and across the world;
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities;
• Year end bonus base on annual performance;
• Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary);
• Annual leave (+ 11 public holidays mentioned above);
• Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee during probation;
• 24/7 Personal Accident Insurance;
• Parking fee;
• 2 duty meals at Staff Canteen;
• Uniform covered by the Hotel;
• Carte Bienvenue;
• National under local contract (Vietnamese candidate only).

Yêu cầu công việc

• Minimum a year experience in a similar position in the luxury hotel;
• A degree or diploma in hospitality is advantageous;
• Intermediate oral and written communication in English is a must;
• Proactive, guest service oriented; well-presented and professionally groomed at all time.

Yêu cầu hồ sơ

• Kindly send your CV via/ Gửi hồ sơ xin việc của bạn qua:
  
• Baohuyen.Nguyen(AT sign)Sofitel.com
• Yen.Tran(AT sign)Sofitel.com
• Or contact/ Hoặc liên lạc đến (028) - 3824 1555 (Ext: 7605) để biết thêm thông tin chi tiết

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