Guest Experience Agent - Nhân viên chăm sóc khách hàng

• Hạn nộp: 30/11/2024
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Welcomes customer, receive comments from customer; answer all customers’ questions concerning our service and further information.
• Responds to guest needs and resolves related problems.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
• Be responsible for facilitating efficient communications for both guests and staff within the hotel and for external communications.
• Promotes inter-hotel sales and in-house facilities.
• Analyses and approves discounts and rebates.
• Supports and assists departments at peak periods, especial Front Office.
• Communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Takes care of the specific exchange rate.

Quyền lợi được hưởng

• Full salary and service charge
• Comfortable accommodation
• Three meals per day
• Relocation transportation allowance
• Annual health check
• Annual bonus based on performance
• Team activities and parties
• 30% staff discount for restaurants and spa
• One free night stay per year in the resort
• Growth opportunity and/or cross-training

Yêu cầu công việc

• Minimum 1 year of experience in the same position.
• Self-motivated/ dynamic, friendly, good interpersonal skills.
• Task management, and great attention to detail.
• Fluent in English (both speaking and writing) and Japanese / Russian / Chinese, etc .. is preferable
• Teamwork and can work under pressure.
• Experience in Customer Service skills.
• Good at public speaking.

Yêu cầu hồ sơ

CV via email 

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