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Việc làm thêm
Guest Relations Officer - Nhân Viên Quan hệ khách hàng
- Hạn nộp: 30/01/2025
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
1
Quận 1 - TP HCM
Làm theo ca
Tiền sảnh
Nhân viên
23/12/2024 14:18
Mô tả công việc
- Assist in processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Assist in processing all payment types such as room charges, cash, checks, debit, or credit.
- Assist in processing all check-outs including resolving any late and disputed charges.
- Assist in answering, recording, and processing all guest calls, messages, requests, questions, or concerns.
- Assist in coordinating with Housekeeping to track readiness of rooms for check-in.
- Assist in communicating parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Assist in supplying guests with directions and information regarding property and local areas of interest.
- Assist in running daily reports (number of arrivals, departures), identifying any special requests, and checking reports for accuracy.
- Assist in completing designated cashier and closing reports in the computer system.
- Assist in cashing guests' personal checks and traveler's checks.
- Assist in checking bank at the beginning and end of shift.
- Assist in balancing and dropping receipts according to Accounting specifications.
- Assist in following all company safety and security policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager.
- Assist in following all company policies and procedures; ensuring uniform and personal appearance are clean and professional; maintaining confidentiality of proprietary information; protect company assets.
- Assist in welcoming and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Assist in peaking with others using clear and professional language; answering telephones using appropriate etiquette.
- Assist in developing and maintaining positive working relationships with others.
- Assist in ensuring promptly with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors/Managers.
Quyền lợi được hưởng
- Duty meals
- Competitive salary for Trainee
- Uniforms
- Be a part of Marriott International in all activities
- Improve skills in many aspects of career
Yêu cầu công việc
- Good command in English and Vietnamese
- Excellent communication skills
- Knowledgeable about personalized customers services
- Able to develop and maintain productive customer relationships by actively seeking information to understand and address customers' needs
- Candidates will be provided with more job details during interview
Yêu cầu hồ sơ
For application:
- Choose your interested job and apply directly on our Hoteljob recruitment site
- Send application form to Loss Prevention Office: 01 Ngo Duc Ke Str., District 1, Ho Chi Minh City.
Note: Only qualified candidates will be contacted.
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
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Quy mô: ![]()
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8-15 Tôn Đức Thắng, Bến Nghé, District 1, Ho Chi Minh City, Vietnam-
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http://renaissance-hotels.marriott.com/
The Renaissance Riverside Hotel Saigon is a 5 star luxury hotel in Ho Chi Minh City managed by Marriott International Inc., a leading worldwide lodging company in the hospitality industry with 30 brands and more than 7,000 hotels and resorts across 131 countries & territories all over the world. To know more about us, get access to [http://renaissance-hotels.marriott.com/]! The successful and appropriate candidates will take part in a company committed to providing the best in terms of development opportunities and remuneration for its associates. This is evident in our 5 working days per week among other perks and benefits offered at Renaissance Riverside Hotel Saigon. Find us at [https://jobs.marriott.com/marriott/jobs?page=1&keywords=renaissance+saigon] for more job opportunities! SEE YOU SOON!
Quy mô: 
8-15 Tôn Đức Thắng, Bến Nghé, District 1, Ho Chi Minh City, Vietnam
Thông tin liên hệ
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