Duty Manager (Quản Lý Lễ Tân)
- Hạn nộp: 30/03/2025
- Mức lương: 8 - 12 triệu
Thông tin cơ bản
Mô tả công việc
The Duty Manager is responsible for driving the hotel’s Balance Score Card which includes GuestVoice results mainly focusing on Overall Satisfaction, Arrival Experience, Elite appreciation, Staff Service Overall. The Duty Manager is also responsible for driving the contactless mobility index and shall work closely with the Loyalty Manager and At Your Service Manager to ensure the goals are met. The Duty Manager is also the main point of contact for all guests’ concerns, feedback and incidents and shall determine the situation for further escalation to the respective Departmental Leaders and Management team.
Assist Front Office Leaders in training, evaluating, counseling, motivating and coaching associates; serve as a role model to all associates. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean, professional and adhere to HR grooming standards; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. The Duty Manager must also be able to stand, sit, or walk for an extended period of time.
Quyền lợi được hưởng
Benefits:
Duty meals
Competitive Salary
Uniforms
Insurance
Be a part of Marriott International in all activities
Improve skills in many aspects of career
Candidates will be provided with job details during interview.
Yêu cầu công việc
CANDIDATE PROFILE (for Vietnamese candidates only)
Educati-on and experience:
High school- diplom-a; 4 ye-ars’ experience in the guest services, front desk, housekeeping, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services, front desk, housekeeping, or related professional area.
Yêu cầu hồ sơ
- For application: (please choose 1)
Choose your interested job and apply directly on our Hoteljob recruitment
or
Send application form to Loss Prevention Office: 01 Ngo Duc Ke Str., District 1, Ho Chi Minh City
Find more job opportunities of our Hotel at http://www.careers.marriott.com/renaissance-hotels-careers/ (keywords: Renaissance Saigon) !
Note: Only qualified candidates will be contacted.

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Quy mô:
8-15 Tôn Đức Thắng, Bến Nghé, District 1, Ho Chi Minh City, Vietnam
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http://renaissance-hotels.marriott.com/
The Renaissance Riverside Hotel Saigon is a 5 star luxury hotel in Ho Chi Minh City managed by Marriott International Inc., a leading worldwide lodging company in the hospitality industry with 30 brands and more than 7,000 hotels and resorts across 131 countries & territories all over the world. To Xem thêm... know more about us, get access to [http://renaissance-hotels.marriott.com/]! The successful and appropriate candidates will take part in a company committed to providing the best in terms of development opportunities and remuneration for its associates. This is evident in our 5 working days per week among other perks and benefits offered at Renaissance Riverside Hotel Saigon. Find us at [https://jobs.marriott.com/marriott/jobs?page=1&keywords=renaissance+saigon] for more job opportunities! SEE YOU SOON!
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