Tổng đài viên / Guest Service Center Agent

• Hạn nộp: 30/04/2025
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., phone call, mail) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bell person, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet.

Quyền lợi được hưởng

- Attractive Salary

- Service Charge
- Free 02 meals per shift
- Free uniforms
- Free Parking
- Insurance according to Law from onboarding
- Training and Activity by Marriott

Yêu cầu công việc

- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Communications:
- English Language Proficiency
- Listening
- Writing
- Telephone Etiquette Skills
- Applied Reading

Yêu cầu hồ sơ

Education: College degree 

Experience: Previous experience is preferred but not as a must

• Bình luận (5)
• Đánh giá (5)