Guest Relations Officer (Taiwanese citizenship)

• Hạn nộp: 30/12/2024
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

To respond to any inquiries/requests/problems and follow up with guests to ensure their satisfaction.
To provide personalized service to all VIP guest during their stay.
To prepare VIP arrival one day before to ensure that amenities in the room are set up and be ready to welcome guests the following day.
To welcome and escort VIPs to the reception counter to check in; ensuring that all data and special requests (if any) are fully input into Opera system.
To assist Front Desk colleagues to speed up check-in, check-out process and to ensure proper coverage and prompt guest service.
To get the business card or e-mail of guest when checking in for further contact; build rapport during time of guest check in to anticipate their needs and acting on them whenever possible.
To note the events & functions of the day to guide guest accordingly.
To credit points for loyalty programs of our Okura Nikko Hotel Management.
To record and report the problems concerning the guest to Duty Managers in Daily Guest Service Logbook.
To contact guest through email or phone regarding guest lost and found.
To contact guest for agreement of any late charges after guest check out.
To inform to all relevant departments in case of having any guests with special needs for taking care necessarily.
To coordinate closely with relevant departments to solve guest problem and report to
Duty Manger of that working shift accordingly.
To attend Hotel and Departmental meetings and training sessions fully.
To comply with Hotel’s health, safety and hygiene policy.
To maintain a high standard of personal hygiene and grooming.
To perform any other duties which may be assigned by the management from time to time.

Quyền lợi được hưởng

Competitive pay rate + benefits

Yêu cầu công việc

Working location: HCMC, Vietnam
Taiwanese citizenship
University Degree with Major in Hospitality – Able to provide the Certificate
3 years of working experience in positions similar to Hotel Guest Relations outside Vietnam – Able to provide the Certificate
Fluency in English (both written and spoken)
Good MS Office skills

Yêu cầu hồ sơ

Best way to apply for Jobs: The applicant can select the most effective methods for each specific case to contact us.

 Apply online through the website

https://www.hotelnikkosaigon.com.vn/career.php

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