Front Office Manager

• Hạn nộp: 20/05/2025
• Mức lương: 20 - 30 triệu

Thông tin cơ bản

Mô tả công việc

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues

• Check that all Front Office employees report to work punctually and are well groomed before each of their shift

• Conduct daily briefings and ensure that all pertinent information is well received by team members

• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions

• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to

• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

• Liaise with Finance Department to ensure that credit procedures are properly carried out

• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue

• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling

• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards

• Handle all guest correspondences and ensure prompt follow-ups

• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

Quyền lợi được hưởng

+ 05 working days | 02 days off per week.

+ Meal allowance & Uniform provided by the hotel

+ 02 months probation with 100% salary

+ 01 day paid birthday leave

+ Service surcharge | Social insurance | Suncare health insurance

+ Training course at the hotel according to hotel regulations

+ Salary: discussed during interview

+ Working location: Hanoi

+ Visiting regime for relatives of internal tourist areas of the Group.

Other regimes: Discussed during interview

Yêu cầu công việc

• Minimum 2 years relevant experience working in international hotels
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Good organizational and multitasking abilities
• Problem-solving skills

Yêu cầu hồ sơ

Supplement after being recruited to work

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