Hoteljob MV: "Tôi Là Nhân Viên Khách Sạn": Xem Ngay

Hoteljob.vn ra mắt phiên bản App Mobile cho 2 hệ điều hành IOS (Tại đây) và Android (Tại đây)

1140 400
16363 1

Club Service Agent - Nhân Viên Lễ Tân Khu Vực Club

  • Hạn nộp: 30/11/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Vị trí
Nhân viên
Cập nhật
05/11/2024 09:36

Mô tả công việc

WHAT’S THE JOB: Responsible for welcoming guests, handling their complaint and queries, ensuring guest satisfaction, making their stay as comfortable and enjoyable as possible. Room checking and implements all the activities of the department in order to achieve guest’ satisfaction.


YOUR DAY-TO-DAY

  • Keeps a visible and active presence in the Lobby asking all guests and visitors if they require assistance.
  • Maintain friendly rapport, courtesy and politeness with guests in order to ensure their goodwill and repeat business
  • Welcomes, greets and escorts all arriving guests when possible to their located rooms wherein a personalized check-in is to be facilitated
  • Serve welcome drink for all arrival guests
  • Review daily VIP arrivals to check room allocations, amenities and special requests
  • Preview VIP’ next day arrivals, ensuring that those with special requests and those accorded special status by hotel are highlight to Management and necessary related functions are actions
  • Prepare requisitions for amenities on a timely basis
  • Prepare and checking all VIP key card holder, room, registration card, etc
  • Ensure IHG Rewards Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and personalized service
  • Liaise with other departments and necessary outside contracts to ensure excellent service delivery
  • Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes whenever possible
  • Aware and familiar with measures and procedures to follow during emergency situations
  • Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.)
  • Promote resort sales and in-house facilities
  • Handles guest’s complaint or requests and liaise with the department concerned to ensure immediate follow up
  • Bid farewell to departure guests
  • Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
  • Be a friendly face and helping hand to our guests
  • Look smart – wear your uniform with pride
  • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
  • May assist with other duties as assigned by management

Quyền lợi được hưởng

  • Competitive salary
  • Service charge
  • Social Insurance as law
  • Bao Viet Health insurance for personal and family
  • 24/7 Accident Insurance
  • Rest & Relaxation Allowance
  • Relocation assistance
  • Repatriation allowance
  • Home Leave allowance
  • Housing, uniform, meal, and transportation are provided by the resort

Yêu cầu công việc

1. Education: High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

2. Service years in the field: 1 year experience in guest/customer service, or an equivalent combination of education and experience.

3. Knowledge and skills: Strong communication skills when interacting with others; demonstrated ability to effectively interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company./ Proficient in the use of Microsoft Office and Guest Services related System

4. Language: English and Vietnamese

Yêu cầu hồ sơ

  • Resume in English with professional photo
  • Certificates related to applied position
  • Phone: 02973 97 8888 (EXT: 8241) 0919 065 846/ 091 909 6325

Chia sẻ:

Nộp hồ sơ ứng tuyển

Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn

Tải lên từ máy tính

Hồ sơ mẫu Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 3MB

Tải lên từ máy tính

Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô:
  • Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
  • https://www.facebook.com/ICPQcareers
  • InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.

Thông tin liên hệ

Mã QR giới thiệu

message.svg