Nhân viên Bộ phận Tiền sảnh | Front Office Attendant

• Hạn nộp: 15/02/2025
• Mức lương: 5 - 8 triệu

Thông tin cơ bản

Mô tả công việc

- Based on the daily reservation list, grasp the necessary information, contact the housekeeping department to make sure the room is ready, pay attention to the rooms with special requirements: honey moon, VIP living room...

- Follow the hotel's standard check-in process

- Ask the guest to make a reservation, confirm the information of the room, the service booked. For walk-in guests, introduce available rooms for guests to choose from.

- Ask to borrow ID card (Vietnamese guests), Passport (foreign guests) and carry out procedures to receive deposit and payment.

- Guide guests to fill out and sign the registration form to confirm their stay at the hotel.

- Inform guests about breakfast time, hotel services, related travel services: tour booking, car rental, etc.

- Hand over the key to Bellman to lead guests up to check in.

- Arrange the guest's ID card/Passport in the correct order of the room, make the necessary markings to avoid paying the wrong guests.

- Make temporary resident information declaration and complete guest profile.

- Introduce guests to use the hotel's services: cuisine, office services, spa, gym, karaoke, billiards...

- Consulting, introducing customers to use the services of affiliates: car rental, tour booking, buying sightseeing tickets, buying souvenirs - specialties as gifts...

- Enthusiastically provide guests with necessary information: local events; sightseeing destinations; phone number - address of bank, embassy; reliable address to repair shoes and suitcases; Prices of some items…

- Keep the keys when guests need to go out.

- Handle incoming and outgoing calls from guests.

- Preserve money and personal belongings when customers send.

- Receive guest alarms on request.

- Coordinate with related departments to make room transfer request for guests.

- Receive - send parcels, letters, faxes of customers.

- Assist guests in booking flight tickets, train tickets, hotel reservations at the next destination... and confirm and change schedule information when necessary.

- Coordinate with relevant departments to resolve requests, complaints - complaints of guests.

Quyền lợi được hưởng

+ Full regime (Full insurance on salary)

+ In 2 months probation will receive full salary

+ Support 1 meal/ working day and free parking

+ Provide uniforms and free laundry service

+ 12 annual leave days

+ 8 days off / 1 month

+ Emulation activities, internal training

+ Periodic health check every year

+ Attractive service fee

+ Holiday and year bonus

+ Team building

Yêu cầu công việc

- Good communication in English

- Good looking appearance

- Good communication skill

- Agile, honest, can withstand high work pressure

Yêu cầu hồ sơ

Contact

Address: 3 - 5 Suong Nguyet Anh, Ben Thanh Ward, District 1, Ho Chi Minh City

Phone: 028 39257 257 - Ext 132/133 (HR Department)

Email: hro.fssg(a vòng)fusion-suites.com

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