Guest Relation Officer/ Nhân Viên Chăm Sóc Khách Hàng

Name: Hoteljob.vn
Address: 17 Nguyen Phan Vinh, Cam An, Hoi An, Quang Nam, Viet Nam, Hoi An, 560000, VN
Telephone: 091 949 0330
Price range: VNĐ

Hạn nộp: 28/02/2025
Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Kinh doanh & tiếp thị

Vị trí
Nhân viên

Cập nhật
22/02/2025 09:24

Mô tả công việc

• Report duty on time in full uniform. Be smart and well groomed at all time and maintain a friendly cheerful attitude

• Prepare amenity cards for VIPs

• Welcomes greets and escorts all arriving guests when possible to their located rooms wherein a personalized check-in is to be facilitated

• Courtesy and politeness are to be observed at all times and freely communicate with guests

• Assist in facilitating a fast, smooth and pleasant check-out

• Preview VIP’ next day arrivals, ensuring that those with special requests and those accorded special status by hotel are highlight to Management and necessary related functions are actions

• Prepare and checking all VIP key card holder, room, registration card, etc

• Keeps a visible and active presence in the Lobby asking all guests and visitors if they require assistance.

• Values good grooming, personal hygiene, and complies with hotel’s health and safety

• Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible

• Aware and familiar with measures and procedures to follow during emergency situations

• Responsible to arrange flowers and fruits for in-house and arrival guests

• Co-ordinate with Housekeeping department and the reception to ensure that rooms assigned to VIP guests are in order.

• Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.)

• Assist in whatever way to promote and up sell the hotel’s products and services

• Ensures that all repeat guests are accorded personalized service recognize and welcome

• Handles guest’s complaint or requests and liaise with the department concerned to ensure immediate follow up

• Make courtesy calls, provide assistance and arrange flowers or fruits to the sick guests.

• Check the guest birthday list on daily basic for preparation and dispatching of birthday cards and cakes to guests

• Maintain friendly rapport with guests in order to ensure their goodwill and repeat business

• Bid farewell to departure guests

• Be familiar with the Business Center daily operation

• General understanding of the Front Office and House Keeping operations in regards to guest accommodation

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.

Quyền lợi được hưởng

- Relocation and Repatriation allowance

- Rest & Relaxation, Home leave allowance

- Uniform, accommodation, transportation & meals are provided

- International working environment

- Service charge

- At least 14 anual leaves

- Social insurance as per law

- 24/7 accident insurance

- Health care Bao Viet insurance

Yêu cầu công việc

Experience

• 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

Qualifications: Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Phone: 0919 065 846/ 0919 096 325 (Human Resources)

Nộp hồ sơ ứng tuyển

Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn

Tiêu đề hồ sơ *

Họ tên *

Điện thoại *

Ngày sinh *

Địa chỉ *

Giới thiệu về bản thân

Hồ sơ của bạn *

Tải lên/ đính kèm hồ sơ hoặc ảnh của bạn

Tải lên từ máy tính

Hồ sơ mẫu Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 3MB

Tôi đồng ý với quy định và thỏa thuận sử dụng của Hoteljob.vn, đồng ý cung cấp và cho phép xử lý dữ liệu cá nhân cho mục đích tìm kiếm việc làm

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Bình luận (5)
Đánh giá (5)

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

Địa điểm làm việc

Sắp xếp đánh giá:

InterContinental Phu Quoc Long Beach Resort

Theo dõi

Chat

Quy mô:
Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
https://www.facebook.com/ICPQcareers
InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.