Guest Relations Manager (Korean Nationality)

• Hạn nộp: 28/02/2024
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Monitor guest relations personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

• Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIPs receive special recognition and service

• Inspects all VIP rooms prior to arrival

• Greet VIP guests personally

• Liaise with other departments and necessary outside contracts to ensure excellent service delivery

• Oversee maintenance of efficient repeat guest history system

• Promote Inter-Hotel sales and in-house facilities

• Perform such functions as to include but not be limited to:

o Priority Club and regular guest welcome letters

o Solicitation of Priority Club applications

o Attending to special requests by guests

• Develop and implement guest telephone contact systems

• Handle guest complaints and refer them as necessary, follows up on corrective action

• Compile, analyze and control guest relations costs

• Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery

• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

• Prepare requisitions for amenities on a timely basis

• Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction

• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

• Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations

• Deliver InterContinental Ambassador/ IHG Rewards Club Training

• Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

• Works with Superior and Human Resources on manpower planning and management needs

• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

Quyền lợi được hưởng

• Attractive salary and insurance package 
• Duty meal at the hotel’s staff cafeteria 
• Laundered uniform 
• Free parking 
• Summer vacation and many team-building activities 
• Pre-employment health check and annual health check 
• Hotel discounts worldwide at all IHG hotels and resorts 
• Food & Beverage discount at the hotel 
• Opportunity to join international development programs 
• Chance to work with a great team of people and career growth in the world’s largest luxury hotel brand 
• Other benefits according to hotel’s policy
• 1.5 days off/ week

Yêu cầu công việc

Required Skills – 

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the Company. 

• Good writing skills 

• Good Interpersonal Skills 

• Proficient in the use of Microsoft Office and Front Office System 

• Problem-solving and organizational abilities 

• Korean speaking is an advantage 

Qualifications – 

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent 

 Experience – 

2 years experience in front office/guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience

Yêu cầu hồ sơ

Please send CV in English with pictures

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