DUTY MANAGER - Quản lý ca

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Mô tả công việc

·         Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking

·         Meet and Greet VIPs

·         Handle all Complaints

·         Ensure working of all Front Office Policies and Procedures

·         Ensure effective shift hand-over

·         Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures

·         Efficient check in and check out process

·         Review and monitor early morning wake up procedures

·         Post room charges

·         Maintain correct guest registration cards

·         Maintain special programs (eg frequent flyer; priority club)

·         Effective management of incoming and outgoing calls

·         Maintain current Hotel information

·         Provide information on memberships

·         Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book

·         Complete knowledge of all room types, hotel matrix, and facilities

·         Review arrival lists and anticipate needs

·         Operate communication equipment

·         Access and use rooms computer programs

·         Conduct Credit card checks

·         Ensure staff adhere to Standards and Procedures for cash handling

·         Maintain own cash float

·         Correct banking

·         Update Guest History Maintenance

·         Prepare contingency reports

·         Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed

·         Oversees the Night Audit Function

·         Develop, update and train standards and procedures

·         Produce Revenue Reports

·         Perform file back up maintenance

·         Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers

·         Week end and Month end reports completed in line with policy

·         Advise Line Managers of recurring errors

·         Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

·         Perform any other duties which may be assigned by the management from time to time.

Quyền lợi được hưởng

•          Full salary, service charge and local social insurance contribution in probation period

•          Opportunity to work with a great team of people and career growth in the world’s largest luxury hotel brand

•          Opportunity to join international training & development programs and cross training programs

•          Delicious and nutritious meal at Hotel’s Social Café

•          Sleeping Lounge for Employee

•          Laundered uniform provided by Hotel

•          Pre-employment health check and annual health check

•          Birthday gift and Allowances on other special events

•          Recognition program with valuable gifts

•          Summer vacation and many team building activities

•          Rooms and F&B services discounts worldwide at all IHG Hotels and Resorts

•          Unlimited Food & Beverage discount at Hotel

•          Free parking

•          Other benefits according to Hotel’s policy

Yêu cầu công việc

Required Skills:

·            Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

·            Good writing skills

·            Proficient in the use of Microsoft Office and Front Office System

·            Problem solving and organizational abilities

Qualifications:

·         Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience:

·         2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.  

Yêu cầu hồ sơ

Please send your CV (recent photo attached) to recruitment email

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